Operations | Monitoring | ITSM | DevOps | Cloud

For the last ten years, one of the most popular Integrations in the market has been for organisations that have deployed Microsoft System Center to manage their infrastructure, who also use ServiceNow as their corporate Service Desk. The need to integrate Microsoft System Center was originally driven by the need to automate the generation of ServiceNow tickets from events in System Center Operations Manager.

Most of the time, working with clients to create, improve, or enhance software is a great experience. You get to put your skills to the test and create unique solutions that improve people’s workflows and quality of life. However, there are occasions when working with a client can get out of control. For example, a client might make a last minute request that derails project timelines and stretches the scope beyond what was agreed on in the beginning.

Incidents provide an unparalleled opportunity to learn about your people, processes, and products under pressure. In this post, we’ll tell you how to ensure your team isn’t letting these opportunities for learning go to waste.

Operational IT data, such as log data and other application telemetry, can play an important role in understanding your users. Leveraging user data to continuously optimize and improve products is a core tenet of product-led growth (PLG). Let’s learn more about PLG, and how IT telemetry data can be used to power strategic growth.

There is something unique about how Sumo Logic CTO, Christian Beedgen, presents at events. At Illuminate, he expanded upon ideas he shared at SLOconf, turning reliability management into a logical and fundamentally humane solution. I may not be as entertaining as Christian when he presents, but if you want the summary without the jokes or details, this blog is for you.

Data analytics refers to the discovery, management and communication of meaningful insights from historical information to drive business processes and improve decision making. The process involves: So, let's take a look at data analytics today, specifically the 4 types you need and what they'll tell you about your organization.

Check our February 2023 health report on the top most popular cloud providers. We analyze the health of the cloud providers based on the number of outages and problems during the month. The source of the data is made available by the cloud providers themselves via their status page. We normalize it and use it to generate the report.

Network downtime can have a significant impact on business operations, leading to lost revenue and diminished customer trust. As a result, network availability monitoring has become increasingly crucial for businesses of all sizes. However, when it comes to monitoring network availability, it is essential to understand the differences between client expectations and service level agreements (SLAs).

Those of you in the know, have already met Darmar, our Security Analyst at the Cribl University campus. (If you aren’t in the know, check out our newly rolled-out CCOE Stream Admin training to meet our beloved – & fictitious – goat). Hang with me, while I recount Darmar’s journey to unlocking the full value of their data.

The observability landscape - specifically your traditional Application Performance Monitoring (APM) offerings are failing modern-day developers. These legacy tools are made for ops and infra teams to keep their infrastructure and services up and running. But when it comes to helping the people that actually write the code to find and fix latency issues, these tools - which often come with massive price tags - leave developers hunting for issues causing slowdowns.