Operations | Monitoring | ITSM | DevOps | Cloud

When you’re operating heads-down on your business, it can be easy to get caught up in the grind and lose sight of whether you’re focusing on the top things that truly matter. Tracking the right metrics can help keep you focused and alert you to what needs calibrating and how urgently. There’s no lack of possible metrics and KPIs (Brightgauge shares 70 here), but to help you stay focused, let’s step back and review the top 20 critical business metrics for MSPs.

Congratulations, you’ve worked hard to get Cribl Stream into your technology stack. Buying a new tool is a non-trivial task, so be sure to pat yourself on the back. Now the work starts: You have to deploy Stream and get full value to justify the cost. It’s critical to get started with the right plan to accelerate delivery and maximize the value of Stream. I’m going to start by sharing some ideas about how to get started with Cribl Stream in your first hundred days.

Companies depend on IT services to support their business operations, and to meet the demands of their customers. ITIL (Information Technology Infrastructure Library) and ITSM (Information Technology Service Management) are frameworks to help organizations manage their IT services. While these two do have elements in common, they also have important differences. ITIL is a set of best practices for IT service management which emphasizes the alignment of IT with the needs of the business.

An effective alerting strategy is the difference between reacting to an outage and stopping it before it starts. That’s why at Coralogix, we’re constantly releasing new features that redefine how alerts are consumed, to enable teams to push their ambitions even further, release with confidence, and tackle issues proactively. Alerts Map is now an indispensable tool for that mission.

When you are designing and building applications, you should consider how to monitor them once they become live. You do not want to be blindsided by errors and degrading performances as you operate them. When your applications fail to provide optimal performance, it can broadly impact your business. Engineers will often be distracted to investigate and fix the issues. Customers will complain. It can eventually hit your bottom line.

Bugs are one of the most troubling aspects of software development; they appear out of nowhere and cause everything to stop working. Most of the time, they can be resolved quickly; however, others can be gruesome and take hours/days to fix. Next.js is one of the most popular web development frameworks in the current world, and as a programming tool, it didn’t escape the bug dilemma either.

In my last blog post, I discussed securing our Logic App. I may return to this topic in the future, but for now, let’s get back once again to developer tricks and tips, and this time to address something that I’m always considering using on my solutions: How to access runtime settings like the Subscription Id or the Resource Group.

If you pick a random SaaS company out of a jar and go to their website, chance are they integrate with another tool. Typically, the end goal of integrations is to meet users in the middle by working with other tools they’re already using on a day-to-day. Put another way, integrations are a strategic business decision. But the question remains: why don’t companies just build a tool with similar functionality in order to make the product stickier?

Servers are down. Employees are scrambling. Customers are upset. The pressure is on. When internal operations are in disarray, and your business is experiencing a service outage, the last thing you need to worry about is the reliability of your incident communication solution. Keeping users informed when services are down is mission-critical, in order to prevent a flood of support requests, which compound the effects of the incident, straining employee productivity and bandwidth.

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