Operations | Monitoring | ITSM | DevOps | Cloud

Even with all the changes in consumer behavior due to COVID-19, Black Friday and Cyber Monday is here to stay. Social distancing measures that limited instore shopping in 2020 has only led more people to shop online, and this trend is expected to continue in 2021. Preparing your e-commerce website and business for the seasonal business surge around Black Friday and Cyber Monday 2021 is crucial.

The shift to SaaS and next-gen container and microservices-based IT environments has made it clear that SRE, DevOps and IT operations teams need new solutions to do root cause, automation and observability. This blog summarizes the need for AIOps, how it works, its benefits and how to choose an AIOps tool.

Moogsoft’s expert team has convened a DevOps post-mortem on behalf of Ingen, Inc and Jurassic Park. Sure, the park ran on “a UNIX system,” but where was their observability system? Did they really “spare no expense”? Read on for Jurassic Park's top 7 DevOps missteps.

The shift to SaaS and next-gen container and microservices-based IT environments has made it clear that SRE, DevOps and IT operations teams need new solutions to do root cause, automation and observability. This blog summarizes the need for AIOps, how it works, its benefits and how to choose an AIOps tool.

To realize the full potential of APM, many customers are migrating from their existing APM 10.7 clusters to DX APM. In addition, they continue to onboard new applications for monitoring. These efforts require a series of steps, including the configuration of experience views, universes, and DX Operational Intelligence services.

If you have any experience with comparing open source data visualisation tools then it is very likely you will have encountered both Kibana and Grafana during your research and discovery phase. As two of the most popular solutions for logs and metrics analysis, it can be difficult to distinguish between the two and make the choice to use either Grafana or Kibana depending on the analysis task at hand.

Does your team know how to use data analytics to their advantage? For the vast majority of companies, the answer may be “no.” According to Accenture, only 21% of people are confident in their data literacy skills, and just 32% of companies have realized tangible, measurable value from their data. While the definition of data literacy varies depending on who you ask, at its core, the term means equipping anyone in your organization to know how to use data in a business context.

Every year during the holidays, our customer, a multinational professional services organization, has thousands of IT tickets built up due to employees on vacation. As the IT teams reached out and didn’t receive a response, their performance metrics ticked up, impacting their quarterly goals and customer satisfaction. In defense of these employees, we all know what it is like to come back to an overflowing inbox.

According to CEOs of Intel, IBM, Cisco & other major tech companies, the current semiconductor chip shortage will impact price and availability of IT hardware for the next 12 to 18 months. News coverage about the shortage reveals many factors impacting the production crunch, but there is one common underlying issue – many IT departments are updating their asset plans now based on unknown conditions (which I’ll make ‘known’ at the end of this article 😊).

Auckland, New Zealand – Portainer announced the launch of its Portainer Business Charmed Operator, allowing for seamless integration with Canonical’s Charmed Kubernetes distribution. The new Portainer charm allows users of Canonical’s Charmed Kubernetes distribution to automatically install and integrate Portainer Business as part of the Kubernetes cluster deployment process, using Juju, the Charmed Operator framework.