Operations | Monitoring | ITSM | DevOps | Cloud

When you have access to the best customer service software, you can enhance the overall customer experience and deliver greater levels of customer satisfaction. Customer service software can help to bridge the gap between customer expectations and your existing workflow. If you’re committed to delivering incredible experiences, you must invest in the right tools. 90% of Americans use customer service as a factor in deciding whether or not to do business with a company.

We are excited to announce the release of Grafana 8.1. This release builds upon our promise of a composable, open observability platform with new visualizations and dynamic panel configuration options while extending the functionality we launched in Grafana 8.0. Get 8.1 You can get started with Grafana in minutes with Grafana Cloud. We have free and paid Grafana Cloud plans to suit every use case — sign up for free now. And now, on to the highlights for 8.1.

After building Lightrun for the JVM – an easier way to get a better grasp on production applications written in Java, Scala, and Kotlin – we’re pleased to announce the release of Lightrun’s developer-native observability platform for Python!

Rudolf Emil Kalman, born in Hungary, 1930, is regarded as the creator of various fundamental systems concepts. His work on the structural aspects of engineering systems included control theory: the use of mathematics to adjust the output of a given data stream, which included the concept of observability. Observability is the measurement of the internal state of a system purely by examining the outputs.

Last year’s IDC’s Cloud Security Survey found that nearly 80 percent of companies polled have suffered at least one cloud data breach in the past 18 months.

A look at outages and disruptions to the IT systems that power the Olympics, from 1996 to today.

SquaredUp helps customers create dashboards that connect the dots. They do this by assisting users in visualizing and sharing data. And, for the most part, they do this by displaying in dashboards what is happening now. Of course, some visualizations show some historical values or whatnots, but tiles like the WebAPI tile only display a specific value at one particular moment in time. But have you ever wanted to “see” what your application looked like right before an outage?

As the adoption to cloud expand, subscribing and provisioning resources increases day by day. Enterprises have multiple strategies to implement their cloud deployments: single cloud, private cloud, multi-cloud, or hybrid cloud. There is a need to analyse and assess on regular basis to keep a watch on the usage to ensure expenditure on the cloud resources are efficient and there is no wastage. There are various possibilities but will need some level of technical competence and regular maintenance.

In any integration solution, when many Azure services come together to communicate with each other, there is a need for the organizations to build an end-to-end traceability/monitoring solution that can be used by the business users and IT support. Perform end-to-end message tracking and capturing necessary data on business process flow across Azure resources and hybrid integrations. Consider an organisation that has a well-defined Employee Onboarding process.

I recently had the pleasure of hosting a webinar with the team over at Rudderstack. It focused on Data Engineering and managing dynamic schemas at scale. More specifically, Rudderstack-generated, dynamic schemas at scale. This blog will discuss the tools, software, and methods to do just that.