Operations | Monitoring | ITSM | DevOps | Cloud

Every company in the world needs to reduce risk and uncertainty in its IT operations, ITOM. The best way to do that is by combining AI and digital workflows. It’s all about applying machine learning to operational data so that you can generate insights about potential system issues, and then launch automated workflows that resolve problems fast—ideally, before they impact customers. Today’s partnership announcement between IBM and ServiceNow is great news for enterprise customers.

At the start of the COVID pandemic, the business world shifted to remote work almost overnight, triggering a new wave of digital transformation. According to a recent study by ServiceNow in partnership with Wakefield, this was a welcome change – 87% of employees believe their company created new and better ways of working.

Previous articles in our series have introduced the Splunk App for Infrastructure (SAI) and provided getting-started guidance for Linux and Windows using native metric-collection tools such as collectd and perfmon. But did you know you can also use your existing Splunk Universal Forwarders (UF’s), together with the Splunk Add-on for Unix and Linux (TA-Nix) to send both the metrics and logs without the need of additional agents?

ServiceDesk Plus, ManageEngine’s flagship IT service management (ITSM) solution, has been named a Niche Player in this year’s Gartner Magic Quadrant for IT Service Management Tools. The Magic Quadrant offers insights for organizations shopping for an ITSM tool for their business needs. The research names some vendors based on strict inclusion criteria that includes vision, capability, size of operations, number of large customers, and more.

Have you noticed recently that your AWS Lambda invocation requests are getting throttled? If so, your Lambda functions are probably not running as designed. Let’s examine the possible causes and solutions to poor Lambda performance.

If you are dealing with microservices, serverless architecture, on any other type of distributed architecture, you have probably heard the term “Distributed Tracing.” You may have been wondering what it’s all about, and where should you start, in this post, I’ll tell you about the journey we passed at Duda, from the day we heard about distributed tracing and started to explore whether it will be useful to use it in our company, to the exploration on what is distributed tracing a

The performance of your APIs is a critical factor that influences the success of a project. After implementation, you will want to constantly monitor your APIs. You may want to monitor response time on a regular basis or you may have more extensive monitoring scenarios. MetricFire specializes in monitoring systems, including APIs. You can use our product with minimal configuration to gain in-depth insight into your environments.

We were recently asked for help by one of our clients that needed to separate a number of users from their existing domain by moving them into their own Active Directory forest. This can happen for all sorts of reasons, including divestments, security, geographical or division separation. Whatever the reason, they needed to move these users across into an entirely new AD domain.

Security Information and Event Management (SIEM) tools focus on insights into IT environments and tracking records of all their operations. These IT environments can be application infrastructures, physical networks, and cloud networks. SIEM initially evolved from the log management discipline, which involved integrating security events with security information to collect, analyze, and report on activities in networks.