When things go wrong with your software systems, you need a reliable way to alert the right people and manage incidents. To help you make the best decision, we have summarized the G2 reviews of some of the most popular on-call management tools.

StatusGator continues to demonstrate its value by providing early warning alerts for service disruptions, often detecting issues before official acknowledgment. Below, we highlight key incidents from November 2024 where StatusGator’s monitoring helped users stay ahead.

In the fast-paced world of IT, having a reliable IT alerting software is crucial to ensure swift issue resolution and minimal downtime. The right IT alerting software not only notifies you of critical incidents but also ensures that your team is equipped with tools to respond promptly and effectively. For 2025, we’ve evaluated the top IT alerting software based on features, usability, and a strong focus on mobile app capabilities.

Setting Up Incident Management in Slack Incident Response and Resolution Building a Custom Slack Incident Bot Roles and Responsibilities Optimizing Your Incident Management Process.

On August 28th, 2023—right in the middle of a UK public holiday—an issue with the UK’s air traffic control systems caused chaos across the country. The culprit? An entirely valid flight plan that hit an edge case in the processing software, partly because it contained a pair of duplicate airport codes.

In a DevOps setting, incident management is all about quickly identifying, analyzing, and fixing issues that disrupt IT services. Unlike traditional IT Service Management (ITSM), which often works in isolated teams, DevOps encourages collaboration between development, operations, and business teams. This teamwork ensures that when problems like server outages or software bugs occur, they are handled swiftly and effectively. DevOps incident management is all about being agile and flexible.

Continuing our series on setting up Prometheus in a container, this article provides a step-by-step guide for how to configure alerts in Prometheus. We will add alerting rules and deploy Prometheus Alertmanager with Slack integration. If you follow the steps in this article, you will end up with a containerized setup for: Let's get started.

At AWS re:Invent 2024, PagerDuty is strengthening its long-standing partnership with Amazon Web Services (AWS). Together, we’re launching new AI and automation tools to enhance operational efficiency and help teams deliver superior customer experiences. With a plugin for Amazon Q, and integrations with Amazon Bedrock and Amazon Bedrock Guardrails, PagerDuty Advance is redefining what it means to respond to incidents faster and smarter.

On-call rotation is a system where team members take turns being available to handle urgent issues outside regular working hours. This is crucial in fields like IT, healthcare, and customer service, where quick responses can greatly affect service continuity and customer satisfaction. The on-call engineer is tasked with diagnosing and fixing problems to minimize disruptions and maintain platform stability.

On-call rotations are crucial for ensuring that technical teams are ready to tackle incidents, outages, or emergencies outside of regular hours. (Check our detailed guide on understanding on-call rotations in incident management). This system assigns specific team members to be available for immediate response, ensuring someone is always on duty to address critical issues.