Operations | Monitoring | ITSM | DevOps | Cloud

How To Provide Excellent Customer Support Without Breaking The Bank

Providing your customers with an excellent customer support experience is essential for keeping them happy, but it can often come at a hefty price. With the right strategies and tools in place, however, you can provide quality customer service without breaking the bank. In this blog post, we'll discuss some of the key tips, tricks, and strategies you should use to ensure that your support team is not only effective but also cost-effective. From leveraging automation technology to empowering agents through training opportunities, learn how you can take your customer support strategy game up a notch while still staying within budget.

Real user monitoring with Applications Manager

Real user monitoring (RUM) is used to collect and analyze data about user interactions with a website or application in real-time. This enables organizations to gain valuable insights into the performance and user experience of their digital products. Despite its importance, the significance of RUM is often overlooked, and many organizations fail to leverage its benefits. By employing a RUM tool such as Applications Manager (APM), you can stay vigilant by capturing real-time user interactions.

Almaden Participates in I Seminário Executivo Sucesu RS 2023

On April 13th, 2023, Almaden had the opportunity to participate in the I Seminário Executivo Sucesu RS 2023, which was held in Porto Alegre, RS. Almaden participated jointly with Arklok, one of its best business partners. The event’s theme was customer relationships and experience in the digital era, which is a crucial aspect of business in today’s world.

What Are Append Blobs

Azure Blob Storage is a highly scalable, reliable, and secure cloud storage service offered by Microsoft Azure. It allows you to store a vast amount of unstructured data, such as text or binary data, in the form of objects or blobs. There are three types of blobs: Block Blobs, Page Blobs, and Append Blobs. In this article, we will focus on Append Blobs, their use cases, management, security, performance, and pricing. Let’s dive in!

IT Operations in 2023: Business Services Become a Viable Organizing Principle

Staring down the runway of 2023 and toward 2024, I’m wondering what will become of the digital transformation initiatives that began pre-Covid and accelerated over the past two-plus years. We’re certainly not entering a “stop transforming” period. So, what will transformation look like going forward?

Data-Driven Defense: Exploring Global Cybersecurity and the Human Factor

A data-driven approach to cybersecurity provides the situational awareness to see what’s happening with our infrastructure, but this approach also requires people to interact with the data. That’s how we bring meaning to the data and make those decisions that, as yet, computers can’t make for us. In this post, Phil Gervasi unpacks what it means to have a data-driven approach to cybersecurity.

Pandora FMS transformation: Discover its new interface. Updated, homogeneous and developing

Pandora FMS has changed a lot since its inception, and you, dear reader, may have noticed it. Through effort and hard work it has grown older and become someone strong and capable. As you know, a tool, hard as well as flexible, that recognizes, connects and interprets different types of technologies to present them in a single environment. A system monitoring software that has gained lots of popularity in the market and has just launched its new interface.

How we built it: incident.io Status Pages

We kicked off 2023 with a new team and a new product to build - Status Pages. We wanted to build a solution we could ship to customers as quickly as possible, while making sure that it’s reliable, fast and beautiful. Here’s how that process played out over the course of three months.

How to troubleshoot memory leaks in Go with Grafana Pyroscope

Memory leaks can be a significant issue in any programming language, and Go is no exception. Despite being a garbage-collected language, Go is still susceptible to memory leaks, which can lead to performance degradation and cause your operating system to run out of memory. To defend itself, the Linux operating system implements an Out-of-Memory (OOM) killer that identifies and terminates processes that consume too much memory and cause the system to become unresponsive.