Operations | Monitoring | ITSM | DevOps | Cloud

AI-Powered Ticket Automation: Revolutionizing Customer Support and Efficiency - Infraon

Whether you're a business owner, customer support enthusiast, or tech enthusiast, this video is a must-watch for everyone looking to stay ahead in the tech-driven landscape. In this video, we'll explore the magic behind AI algorithms that intelligently categorize and prioritize incoming tickets, ensuring customers are swiftly connected with the right agents. Witness the seamless integration of AI-driven chatbots, providing instant and personalized responses to common queries, enhancing the overall customer experience.

Kubernetes at the Edge with Portainer | Civo Navigate NA 2023

Dive into the world of Kubernetes at the Edge with Portainer with Neil Cresswell. In this talk, learn how Portainer transforms container management by making Kubernetes deployment at the edge effortless and efficient. Through this talk, revoluntionize container management and orchestration by simplifying Kubernetes deployment at the edge. This is aimed at making deploying, updating, and maintaining Kubernetes clusters on edge devices more streamlined and accessible, benefiting industries like telecommunication, healthcare, and manufacturing where low latency and high reliability are critical.

From Solution to Startup

Before Datadog was a widely adopted SaaS platform, it was a tool developed to solve our founders’ own monitoring needs. As technology-oriented people, we often build solutions for our own problems, then discover those problems are widespread. But how do you know when your solution should be something more? In this panel session, we’ll talk with tech startup founders to hear their stories and advice for turning tools into businesses.

Integrate Monitoring as Code into your Software Development Lifecycle

Learn how the new Checkly features (code exporter and activity log) enable you to integrate Monitoring as Code into your Software Development Lifecycle. Define and debug your monitoring resources during development, test your preview deployments and start monitoring productions with ease.

From On-call to Non-call: Resolving Incidents Before They Even Happen

Artificial intelligence has captured the attention of the world, with tools like ChatGPT and large language models (LLMs) driving the conversation. But you don’t need to wait for the future or new features powered by LLMs to start working smarter—the tech industry has been investing in intelligent, automated tools for years and they’re ready for production now. In this talk, you’ll learn how the engineering teams at Toyota Connected use tools like Datadog Watchdog, Anomaly Detection, and Workflows to make our lives easier and keep our platform stable.

SRE in Transition: From Startup to Enterprise

"Startups are defined by “ship or die”. As a result, SRE teams at a startup should be focused on enabling product engineers to ship features as quickly as possible. As your startup transitions from “we’ll run out of money in the next 18 months” to “we have more than 1000 engineers”, how should the SRE organization evolve and provide the best value through that transition (including booting one up if you don’t have one)? I will discuss specific ways the organization needs to evolve to meet this challenge, how the SRE org can advocate for and support this change (both in direct actions and in “influence”), and how the overhang of startup technical and cultural debt can make this shift more challenging (but also more necessary).