PagerDuty together with ServiceNow empower teams to transform the way they work today and embrace real-time digital operations for hybrid IT environments.
This video helps administrators understand the key admin configurations required to set up an effective incident management process in ServiceDesk Plus.
This short video walks through how to navigate service topology views in eG Enterprise. The topology map shows how all the components are interconnected as well as their health in real-time.
A short video that demonstrates RESOLVE integrating with Cherwell IT Service Management to assist the Service Desk Agent when they receive a phone call from an end-user stating they are experiencing poor/slow performance with their computer.
If you have a weekly reboot schedule and do not want alerts to generate while a system is performing its reboot, then this video will show you how to set a maintenance policy within eG and suppress the alerts.