The OpsRamp Monitor captures the latest buzz around what’s trending in the world of ITOps and related technology, and October saw some significant news, including Facebook’s unprecedented outage. Let’s dig in.

Operational monitoring can be like looking down the wrong end of a telescope. There’s no clear picture of the horizon. Everything is blurred, indistinct, and difficult to trace. If you’re relying on traditional, domain-centric monitoring, you’re faced with a similar problem: you can see the performance of individual elements, but you don’t have any visibility into the broader picture.

In 2019 Salesforce announced the general availability of Real-Time Event Monitoring (RTEM) which includes 19 different events that help monitor & secure your Salesforce data. Real-Time Event Monitoring stores events for 6 months as Salesforce Big Objects and streams events via Salesforce’s Streaming API in near real-time.

Connectivity is more important than ever to support our education system. BYOD, remote classes, Wi-Fi, and a variety of digital learning solutions are now just part of the equation. Education IT teams have a big task: making sure educational service delivery remains uninterrupted while balancing the constraints of limited budgets, staff, and time to support digital transformation that can keep up with modern demands.

Technology environments are rapidly evolving as organizations look to remain competitive, accelerate innovation and make themselves more agile. But in the process, many of the observers, i.e., stakeholders who track infrastructure and application metrics, are falling behind, unable to monitor and manage modern, cloud-native apps and multi-cloud environments due to the complexity that comes with them.

Built on the V8 JavaScript engine of Chrome, Node.js is a very lightweight, open-source framework with minimum modules. And since it is an asynchronous system by default, it is faster than most other frameworks. DevOps still need Node.js monitoring to ensure performance better than other frameworks. In order to understand how relevant Node.js still is, note that PayPal, Reddit, LinkedIn, Amazon, Netflix and other high-use, high-visibility service providers use the framework.

Achieving full, 360-degree observability across your entire IT ecosystem and application components can be thwarted by the disconnect between technical monitoring and business outcomes - running the risk of catastrophic service failures.

The NiCE VMware Management Pack 5.4 is an enterprise-ready Microsoft SCOM add-on for advanced VMware vSphere and ESXi monitoring. It supports the VMware administrator in centralized vSphere and ESXi health and performance monitoring to improve user experience and business results. The new NiCE VMware Management Pack 5.4 comes with new features, such as extensive vSAN monitoring options, vCenter Service monitoring, Snapshot management, Datastore Provision monitoring, as well as Certificate tracking.

The digital revolution forced every organization to reinvent itself, or at least rethink how it goes about doing business. Most large companies have invested substantial cash in what is generally labelled “digital transformation.” While those investments are projected to top $6.8 trillion by 2023, they’re often made without seeing clear benefits or ROI.

Finally, It's time for a new VMware management pack release, and yes, we heard you! A while ago we asked for your input and feedback in a customer survey. We worked hard to optimize and add new features according to your requests. Some most significant features are mentioned and described in depth below, while you will find all newly added features, changes, and improvements in the release notes.