Operations | Monitoring | ITSM | DevOps | Cloud

Just before Halloween 2021, Roblox engineers experienced a horror story: a service outage that also took down critical monitoring systems. It seemed like the issue was a hardware problem, but it wasn’t. Users were frustrated, and the clock was ticking. After three full days of downtime, service was finally restored on Halloween day. While the incident itself was an IT nightmare, Roblox’s detailed technical post-mortem several months later was an excellent way to bounce back.

If you’re finding it a little difficult to sift through all the varying, often conflicting information surrounding the topic of network observability, you’re certainly not alone.

When you design architecture to monitor your digital assets - either software applications or hardware devices, you need to use different strategies depending on your monitoring target. The factors you want to consider can vary including methods of retrieving monitoring data, frequency of data collection, and how you want to surface metrics and insight you find to stakeholders. In this article, we will mainly discuss how we can monitor your network SNMP devices using Hosted Graphite.

We often hear the term load used to describe the state of a server or a device, but we're here to tell you what it means, precisely, and how to monitor it.

Our own Chief Revenue Officer, Todd McNabb, recently sat down with Melissa Graham, Sr. Vice President of Global Sales at SHI International, to discuss our new partnership.