Nowadays, regardless of what type of business you run, you probably rely on a number of applications to make it through the day. Applications are key components of many computer networks, meaning it’s important that they function properly and don’t crash or lag. For this reason, many companies invest in application performance monitoring to prevent costly application issues and downtime.

The COVID-19 pandemic has impacted every aspect of life, uniting governments, the scientific community, and healthcare workers around the world in the struggle to get it under control. The pandemic has been a forceful catalyst for healthcare IT Ops change. Infrastructure health and performance optimization has never been more critical to serve the needs of life science research, drug discovery, and hospital care.

When it comes to network monitoring all types of IT infrastructure ranging from consolidated to distributed workload conditions even the largest insurance company face challenges. Although, the organization gets access to a large human capital base, enjoys the trust & brand equity of millions of customers, and always has resources to immediately address its strategic concerns. But still to monitor the hybrid IT environment and get a comprehensive picture is in itself a challenge!

Technology trends transform human behavior permanently. In the past decade, we have improved as a society by embracing digital lives that drive faster collaboration and automation and save us a significant amount of time. The IT Operations landscape is not any different, and artificial intelligence (AI) is at the forefront of that.

As defined by ITIL an ‘Incident’ is an unplanned disruption or reduction in quality of service and a ‘Problem’ is the underlying thing that caused the Incident. They are obviously related and there are endless pages on the internet going into incident and problem management as part of ITSM, so we won’t delve into this topic in any detail. The key issue is resolving the incidents themselves isn’t always enough, you need to get to the route cause of the problem.

Managing modern mobile games involves measuring and tracking dozens of metrics. Each value lets you know how well your game is doing in a specific area, such as user experience, infrastructure, and monetization, to name but a few. But not all KPIs are created equally. Some metrics are more valuable than others in terms of helping you make informed business and technical decisions about your game. That’s what we’ll take a look at in this article.