Ever since the beginning of the COVID-19 pandemic and the resulting lockdowns, working from home has instantly become the primary way of work for most people. Even companies that already had functionality in place to work from home were instantly hit by scalability issues. Many of the existing solutions typically weren’t meant to be used for a 100% concurrent remote workforce.

The move to a more hybrid and distributed application architecture has pushed cloud providers to offer higher availability. Availability has become the key differentiator among competitors. The focus on offering higher and higher availability comes at the cost of other vital performance factors such as service reliability. This blog discusses some of the important takeaways from our recent on-demand webcast on improving service reliability.

Lumigo’s System Map is a real-time visualization of your entire application. A bird’s eye view of the whole stack with filters that allow you to drill down into a subset of your infrastructure. Our systems have grown exponentially both in scale and complexity. AWS takes care of scaling automatically, ensuring your application will scale gracefully regardless of the programming language, load, or location.

The catchphrase “shadow IT” has always been a bit misleading in the world of tech support. Is using Dropbox instead of Google Drive akin to committing some seedy act in a dark alleyway? Jokes aside, it seems tech support’s real problem has less to do with terminology and more to do with the way they approach shadow IT. Their aim is often near-sighted because their tools hold them back.

While monitoring different types of OS, it is essential to reduce the number of tools used to a logical and reasonable minimum. Under “tools”, we understand all kinds of APIs, software packages and technologies are used to perform the monitoring tasks. For example, same or similar tasks of monitoring system resources can be solved by using SNMP, WMI, various scripting languages, such as PS1, Python, VBasic and so on.

The Splunk App for Infrastructure (SAI) has changed the game when it comes to IT Operations monitoring and alerting of metrics and logs. The App provides a uniform and dynamic overview dashboard, and an analysis workspace for a simple method to work with metrics.