Operations | Monitoring | ITSM | DevOps | Cloud

According to a recent Capgemini research, fewer than half (48%) of consumers feel that the connectivity services that they have today adequately meet their remote needs. Still, many CSPs openly admit that they often hear about service issues via social media and sites like Downdetector. And with the fixed/mobile convergence, a negative home broadband experience now has the potential to cause churn for CSPs’ mobile customers too.

New customer logos may be the lifeblood of top-line revenue growth and the focus of sales and marketing teams. But renewals have emerged in the last few years as a key growth driver for SaaS companies. A recent McKinsey study indicated that existing customers can drive between a third and a half of new revenue growth, even at startups. And we’ve all seen the data that says new customer acquisition costs 5X as much as customer retention.

Six years ago, Microsoft found that our global attention span had shrunk from twelve to eight seconds in just five years. This was back in 2015 when Instagram had 400 million users (it currently has over 1 billion), and TikTok, the 15-second-video king, wasn't even born. Yes, our patience is becoming shorter and shorter, and the internet is flooded with websites and content. But all is not lost. If you make sure your website loads faster than average, you may have a chance to bag a potential customer.

Code profilers offer detailed insight into the efficiency of application code by measuring things like the execution time and resource utilization of a service. Datadog’s always-on, low overhead Continuous Profiler provides snapshots of code performance for a service that are tagged with key metadata (e.g., region, service, release), so you can easily identify and optimize inefficient code.

Both AWS X-Ray and Jaeger are distributed tracing tools used for performance monitoring in a microservices architecture. Jaeger was originally built by teams at Uber and then open-sourced in 2015. On the other hand, AWS X-Ray is a distributed tracing tool provided by AWS specifically focused on distributed tracing for applications using Amazon Cloud Services. Jaeger is a popular open-source tool that graduated as a project from Cloud Native Computing Foundation.

Here at Grafana, we’re constantly shipping new features to help our users get the most out of Grafana Cloud. Over the last few months, we’ve made it even easier to get started with out-of-the-box dashboards and new visualizations in Grafana Cloud. We also introduced capabilities like query caching, a “prettify JSON” option and commands for cortex-tools to make your data, dashboards, and queries more efficient.

Application performance monitoring (APM) is important for the development of any web app. But monitoring software is not an easy process; you have to observe various metrics and be calculative in observing measurements like the application’s speed, error percentage, memory bloat, number of API calls per day, and much more.