Operations | Monitoring | ITSM | DevOps | Cloud

ServiceDesk Plus, ManageEngine’s flagship ITSM software, has helped over 100,000 service desks around the globe streamline and efficiently manage their IT service management processes. Now, we’re excited to announce that we’ve been recognized as a Gartner Peer Insights Customers’ Choice for IT service management tools! This is a testament to the extensive ITSM capabilities of ServiceDesk Plus.

Handling errors properly is essential in building a robust application in Angular. Error handlers provide an opportunity to present friendly information to the user and collect important data for development. In today's age of advanced front-end websites, it's more important than ever to have an effective client-side solution for error handling.

Application Performance Management (APM) refers to monitoring or managing the performance of your code, application dependencies, transaction times, & overall user experiences. APM generally comprises of measuring multiple metrics related to the application performance, service maps, real time user transactions etc. The purpose of APM is to turn a black box product into something that is more transparent by providing intelligent insights into its performance metrics.

The evolution of cloud computing has transformed all aspects of the IT landscape – how applications are deployed, how data is consumed and stored, how security is managed, and so on. A recent Forbes survey reports that in the span of 15 months, about 80% of all IT funds will be committed to cloud solutions. Cloud adoption has also started in the end-user computing (EUC) world.

Icinga for Windows is our framework and plugin collection to monitor Windows hosts natively with the Icinga Agent. We published our first release candidate in November, today we are delighted to announce the availability of Release Candidate 2 of Icinga for Windows. Thanks to your feedback and tests during the past weeks, we were able to improve the entire solution and increase the stability and reliability.

I post openly about MRR, churn and other SaaS stuff on Twitter. I do this mostly for marketing purposes. Not going to lie. It's also kinda fun. At least when things are growing...

So much goes into making a workplace suitable for employees—flexibility, salary perks, team dynamics, etc.—but sometimes we forget that technology is paramount to allowing people to be productive and engaged. I experienced this first hand years ago during an internship. I worked for an intelligence organization and assumed I’d be surrounded by the latest and greatest in digital devices and tools. I was wrong.

When starting an online business, people are usually not aware of what their targeted audience needs to see and how they will see it. For instance, businesses don’t realize why website visitors don’t convert into paying customers. Well, there could be several issues triggering such an occurrence like unattractive UI, complicated webpage view, or long response time. Tackling such issues and tracking website visitor behavior thus became an area of interest for most organizations.