Operations | Monitoring | ITSM | DevOps | Cloud

At a recent training session, Jeli spent a great deal of time covering incident retrospectives and what makes an incident worthy of studying. My colleague Ben Hartshorne asked a fascinating question, which I’ll paraphrase here: That caught me by surprise. We had a great discussion, and it made me consider approaches I hadn’t before.

Elastic Stack provides many valuable insights for different users. Developers are interested in low-level metrics and debugging information. SREs are interested in seeing everything at once and identifying where the root cause is. Managers want reports that tell them how good service performance is and if the service level agreement (SLA) is met. In this post, we’ll focus on the service perspective and provide an overview of calculating an SLA.

Lightrun, the leading Developer Observability Platform for production environments, announced today that it has extended its support to include C# on its plugins for JetBrains Rider, VSCode, and VSCode.dev. With this new runtime support, .NET developers can troubleshoot their apps against.NET Framework 4.6.1+, .NET Core 2.0+, and.NET 5.0+ technologies.

When your alerts cover systems owned by different teams, who should be on call? We get this question a lot when talking about SLOs. We believe that great SLOs measure things that are close to the user experience. However, it becomes difficult to set up alerting on that SLO, because in any sufficiently complex system, the SLO is going to measure the interaction between multiple services owned by different teams.

Today, GitHub announced the public beta of Deployment Protection Rules for GitHub Actions for GitHub Enterprise users. In support of that launch, we’ve partnered with GitHub to create the Honeycomb Deployment Protection Rule (available as a GitHub App). This rule lets you run Honeycomb queries so that you can get real-time performance feedback from your services before deciding whether to prevent deployment of your code to a specific environment.

With countless observability tools, data sources, and environments to juggle, the organizations that deploy and manage today’s distributed applications often face an uphill battle to gain visibility into their application performance. That was a key takeaway from the Grafana Labs Observability Survey 2023, which incorporated input from more than 250 industry practitioners who are all too familiar with these complexities.