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The latest News and Information on Service Reliability Engineering and related technologies.

Incident Response Automation: How It Works & Why It Speeds Up Resolutions

The speed at which you respond to incidents can make or break user satisfaction, team morale, and business continuity. Whether it’s a server crash, a security breach, or a software bug affecting users, rapid and efficient incident management is key to maintaining a strong reputation and minimizing operational downtime. And while traditional manual responses have worked in the past, automated incident response is now paving the way for faster, smarter, and more efficient handling of these issues.

Site Reliability Engineer's Guide to Black Friday

It’s gotten to the point where Black Friday reliability prep has to start on…well Black Friday. This year, 32% of consumers in the US claimed that they were going to start their holiday shopping in July-October. Plus, Black Friday isn’t the only day eCommerce businesses have to worry about, now we have Cyber Monday, Travel Tuesday, and the thousands of Prime Days from Amazon.

The Parquet Files: An Entertaining Guide to Columnar Storage

Look, I know what you're thinking. Another article about file formats? Really? You'd rather be debugging that mysterious production issue or arguing about tabs versus spaces. But hear me out for a minute. Last week, I was happily hunting through our logs data - you know, the usual terabytes of events that compliance keeps asking for - when our Head of Finance dropped by. "Hey, why is our logging bill so high?" Narrator: And thus began our hero's journey into the world of file formats.

Continuous Improvement with Squadcast: Optimizing Incident Response for Long-Term Growth

Incident management plays a critical role in ensuring service reliability, customer satisfaction, and overall business success. Effective incident response is not a static process but one that benefits from constant refinement and optimization. As organizations grow and evolve, so must their approach to handling incidents.