Downtime is inevitable but what sets successful businesses apart is how they handle it. A key part of incident management is incident communication with both internal and external stakeholders. A status page is a crucial tool for maintaining clear communication with users during outages or service interruptions. There are numerous status page providers available with different features. This article will guide you through best practices for selecting a provider that suits your needs.

We’re excited to announce a new feature designed for our customers with multiple boards and status pages – introducing the Status Page Selector! Now, users can switch between different status pages directly from a single page. This is especially useful for companies that need separate status pages for different products, departments, or teams.

Site Reliability Engineering (SRE) teams play a very important role in ensuring that digital services remain operational. However, at times, they can face certain incidents and outages, which are inevitable for any complex system. During these disruptions, it is important to respond quickly and efficiently to reduce the impact on the organization and its users. This is where Slack War Rooms come into the picture. When an outage strikes, the clock starts ticking.

We’re excited to announce a new addition to StatusGator’s robust monitoring suite: Ping Monitoring. Along with service and website monitoring, you can now set up ping monitors to check the status of your network or other critical infrastructure. This new feature gives you more ways to ensure your systems are running smoothly by adding lightweight, real-time checks of systems that are not web-based.

Site Reliability Engineers (SREs) are crucial for the smooth delivery of online services. Their job is to ensure that systems are reliable, available, and efficient. But when things go wrong, they’re the ones who jump into action to fix issues as fast as possible. And with modern systems being as complex as they are, managing service disruptions can be quite a challenge. This is where Slack comes in. It’s more than just a chat tool.

Ever wondered what keeps K12 IT professionals up at night? Outages, technology changes, and device management are just the beginning. Our survey reveals the real struggles of K-12 IT staff. With responses from 51 experts, we dive into their biggest concerns and emerging trends. Discover what keeps them busy and how they’re adapting in a rapidly evolving tech landscape.

In the fast-paced and highly competitive world of B2B, SaaS, and startups, staying ahead of potential issues and managing incidents swiftly is critical to maintaining customer trust and operational efficiency. Incidents can disrupt services, impact users, and damage a company's reputation, so it’s essential to have a reliable incident management process in place.

We’ve added a new option to help you customize your status page even further – you can now upload a separate logo specifically for dark mode! This ensures your logo looks great, no matter which theme your users are viewing. To set this up, simply go to the Status Page Settings and head to the Appearance section. There, you’ll find the option to upload a logo tailored for dark mode.

We’ve got a great new feature for your website monitors: timeout configuration! Now, you can fine-tune your monitors by setting a custom timeout – the maximum amount of time (in seconds) you’re willing to wait for a response before considering the service down. You can choose from predefined options of 5, 15, 30, or 60 seconds, allowing for flexibility based on your needs. This feature gives you more control over how sensitive your website monitors are to slow networks.

With the fall season well underway here in the northern hemisphere, the StatusGator team has been donning our hoodies and getting down to business on some long-requested features. We’ve got some fresh updates and features that we think you’ll really like — giving you even more control and insight over your monitors.