In the dynamic landscape of IT service management, ITSM, two concepts reign supreme - Incident Management and Problem Management. They might seem similar, and many use these terms interchangeably, but they serve distinct purposes. Through this article, we’ll navigate the nuanced differences between Incident Management and Problem Management, and apply these concepts in our own approach to incident management.

Next to the many checks we can perform, we can also render beautiful status pages to inform your audience about the health of your service. Today, we've deployed a redesign of these status pages. In this iteration, everything is more polished. We picked a new font and colors and added some icons to make the status page a bit more visually interesting. In addition to the cosmetic upgrade, we also added a significant new feature. We can now display 60 days of uptime history for your sites.

Root Cause Analysis (RCA) is a systematic process designed to uncover the fundamental, underlying issues that lead to IT incidents. These 'root causes' are often masked by surface-level symptoms, making them challenging to identify without a systematic approach. Root Cause Analysis serves as a metaphorical excavation, drilling past the initial problems to discover deeper, hidden issues.

In today's business environment, the continuity of IT systems is crucial to the success of an organization. Unforeseen disasters, such as infrastructure failures or cyber attacks, can severely impact the productivity of your organization. To mitigate these risks, IT departments must develop and implement robust disaster recovery (DR) plans. But, how can you ensure that these plans work effectively in times of crisis?

Explore our insightful May 2023 report on the uptime of top cloud providers. We've carefully assessed the health of these leading services by monitoring outages and issues throughout the month. Using data from their official status pages, we've normalized the information to create a clear and concise overview of their reliability. Find out how your favorite cloud provider stacks up in this essential report.

As someone tasked with handling the pitfalls and consequences of unwanted downtime, it can be difficult to keep up to date with the latest software developments working to address these undesirable yet inevitable situations. And yet, whilst recognizing this fact is a necessary condition of overcoming such challenges, it is not in itself sufficient to meet the task.

In 2023, monitoring is essential to modern DevOps teams' work. DevOps teams need reliable and flexible tools to effectively monitor and manage complex systems that can provide real-time insights into system performance, availability, and security. Open-source monitoring tools have become increasingly popular due to their cost-effectiveness, flexibility, and community support.

AWS users usually assume that Northern Virginia, also referred to as US East (N. Virginia) and us-east-1, is the least reliable in terms of uptime. We analyzed AWS outage history in 2022 across regions to see if N. Virginia, indeed, had the most downtime. Then we reviewed and proved some of the theories as to why N. Virginia has the most outages.