Operations | Monitoring | ITSM | DevOps | Cloud

Node Congress Workshop: Tracking errors and slowdowns in Node + JavaScript using Sentry

Join Neil Manvar, Sales Engineer Manager, as he sets up Sentry step-by-step to get visibility into our frontend and backend. Once integrated, he will show you how to track and triage errors + transactions surfaced by Sentry from our services to understand why/where/how errors and slowdowns occurred within the application code. This workshop took place live at Node Congress on February 15, 2022.

Winter 2022 Updates for the Alloy ITSM/ITAM Platform

We are delighted to share the immediate availability of the first series of updates to the Alloy Software ITSM/ITAM platform in 2022, including Alloy Navigator Enterprise, Alloy Navigator Express, and Alloy Discovery Enterprise. The maintenance release (2021.2.1) addresses issues reported in previous versions, delivers the latest audit tools, and improves both security and performance.

LogicMonitor APM is now generally available to Enterprise customers

Over the past two years, we have been on a journey to provide the tools you need in order to achieve unified, end-to-end observability in real-time across your entire business. We believe that true observability gives you the confidence to embark on your cloud and digital transformation initiatives. LM APM empowers ITOps and DevOps teams with the context they need to continue delivering quality user experiences while seamlessly correlating all of this data in one easy-to-use platform.

Ivanti Security Appliance (ISA) Series: Built for Secure Access

As the Everywhere Workplace continues to expand across the world, businesses demand the solutions they choose have the security, speed, reliability and the power to handle larger and ever-more complex data while remaining easy to manage, easy to deploy and easy to maintain. As the work-from-home movement continues to ripple across every industry, ensuring employees have the tools and connectivity they need anytime, anywhere is the key to success.

How to get all your customer service channels 'smiling'

One of the first things a voice-over acting coach tells their class is that people can hear your face. Studies back that up, even pointing out that we all have “smile sense”—being able to tell if a speaker on the phone or radio is happy. The same applies to customer service. Customers can tell if the agents they speak with are happy.

Efforts to Secure OSS fired up after Log4Shell

Who would have thought software could rattle the White House? But a vulnerability in Log4J, a popular open source software project, exposed critical digital infrastructure to remote code execution attacks. This prompted the US Government to engage big tech, infosec professionals, and open source organizations to come together to help secure open source software.