Incident Review - Google Cloud Outage has Widespread Downstream Impact
Outages on the Internet always catch you by surprise, whether you are the end user or the Head of SRE or DevOps trying to keep a clear mind while you execute your incident playbook. As people in charge of ensuring reliable services for our customers, our normal experience of outages involves surfing a deluge of fire alarms and video calls as we work to solve the problem as quickly as we can. We often forget, therefore, what an outage means to the end user.