Operations | Monitoring | ITSM | DevOps | Cloud

How to Fix DNS Server Not Responding Errors and Keep Users Online

Has your service desk ever filled with "the internet is down" tickets while every switch, firewall and uplink is reporting normal? The connection is usually fine. What has failed is name resolution, and the message your users see says the DNS server is not responding.

ISO 20000 Certification: Prerequisites, Process, and Cost

ISO 20000 certification means two different things depending on who is asking. One is an audit of your organization against ISO 20000. The other is an exam that one person sits. Search results mix the two together, and teams lose weeks to it. A service desk manager hunting a company certificate lands on a training catalog. They book a course nobody needed. In this blog, you will: You will finish able to scope the project and brief a certification body.

Compliance guardrails for regulated delivery

One multinational running on Upsun operates more than 400 websites. Each subsidiary has its own sites, its own team, its own release schedule, and its own local requirements. What they share is one infrastructure control layer: the same access model, the same encryption defaults, the same activity records, the same region and backup policy on every project. Adding the 401st site does not add a 401st set of infrastructure controls for someone to review.

Are AI agents about to break cloud computing?

AI agents can write code and run tools on their own now. The problem is they still need somewhere to actually do it. exe.dev's David Crawshaw joins Michael Reid to break down why persistent virtual machines might become the backbone of agentic AI, and what happens to cloud economics when one person is running dozens of agents at once.

Shipped: Know what you actually pay per token on OpenAI

Picture two teams running the same million input tokens through the same model. One team’s tokens are cache hits, queued through the batch API. The other team’s are fresh, sent live. On a current-generation OpenAI model, cached input runs about a tenth the price of a fresh token, and batch processing cuts whatever’s left in half. Stack the two: at a list rate of $2 per million tokens, one team’s bill comes to 10 cents, the other’s to two dollars.

Datadog named the Company to Beat for observability platforms in 2026 Gartner AI Vendor Race report

Datadog has been named the Company to Beat for observability platforms in the August 2026 Gartner AI Vendor Race research. Datadog has also been named a Leader in the 2026 Gartner Magic Quadrant for Observability Platforms for the sixth consecutive year. We believe that these recognitions reflect what we have been building toward for more than a decade: a single platform where teams can observe, secure, and act on everything that matters across their technology stack.

The Synthetic Claims Crisis: How Generative AI Is Reshaping Insurance Fraud and Visual Verification

The insurance industry is currently facing a fundamental shift driven by rapid advancements in generative technology. Automated intake pipelines have significantly sped up processing, yet they have simultaneously exposed insurance companies to an entirely new category of financial risk. Today's generative networks and image editing tools allow anyone to craft hyper-realistic visual evidence in moments. Bad actors no longer rely solely on physical staging; they can fabricate fake vehicular accidents or digitally amplify minor home damage with incredible accuracy.

Anthropic's Fable 5 Falls Short on Enterprise Adoption

Two months ago, Claude Fable 5 launched with the kind of fanfare usually reserved for a flagship phone. Anthropic called it the most capable model on the market. The U.S. Department of Commerce briefly suspended access over export-control concerns, which only added to the buzz when it returned three weeks later. Then the spending data came in, and it told a much quieter story. According to Ramp's August AI Index, which tracked spending across 70,000 businesses, Fable 5 accounts for just 11.4% of what companies spend on Anthropic's models and only 6% of the tokens they actually use.