Operations | Monitoring | ITSM | DevOps | Cloud

The ITIL priority matrix can be valuable in assigning and directing work in an IT service management (ITSM) environment. Following on from our guide to all things ITIL, it can help you understand what is causing the most pain to your end-users, and direct your support efforts accordingly. Done well, an ITIL priority matrix can decrease service downtime, improve customer and employee experience, and make the request and change processes more efficient.

Most modern companies that offer web or mobile apps use APM at some stage to enhance their growth. APMs help you to understand what's going on inside your app. It helps you know when something breaks, and it also helps you learn how to make sure it doesn't happen again. However, choosing the right APM solution for your product is complex. If you select the incorrect tool, you may discard it because it will not enable you to meet your observability objectives.

FMCD Sector is one of India’s largest growing sectors. The rate at which it has been growing is tremendous and with that comes a different set of hurdles for the industry, if we try to summarize them it can be a low level of management and increasing competition. FMCD Sector is the one which always grows up, as the consumers for Packed foods at relatively low costs attract the consumers.

With the introduction of SCOM 2022, teams now comes with native integration with Microsoft Teams, replacing the old Skype for Business integration. This powerful new update gives users seamless unidirectional access to the latest alerts and notifications within their teams channels. Once set up, notifications like this one will pop up in Microsoft teams channels as you desire, keeping you informed of critical issues as they arise.

A few years ago, we introduced a new, completely independent library. The IPL – Icinga PHP Library, a bundle of Icinga PHP libraries. Since then we are actively working on further development and adding new features. Today I would like to highlight individual parts of this library and the tasks they perform.

Did you know that nightly builds of CFEngine are available? cf-remote is the most convenient way to get nightly packages. If you’re not familiar with it, or if you need a refresher, check out our other blog posts about cf-remote.

The pandemic has forever changed the workplace, especially for my support and product success team at ServiceNow. One thing that hasn’t changed is our commitment to operational excellence, which starts with a great employee experience. My goal is to improve employee satisfaction for our technical support engineers (TSEs). If our TSEs are satisfied, then our customers reap the benefits. When TSEs feel valued and appreciated, they build greater trust with customers.

A Service Organization Control (SOC) audit is one of the most extensive tests an organization can undergo to demonstrate the ongoing maintenance of high-level information security. Today, we’re thrilled to announce that Checkly is SOC 2 Type 1 compliant after completing a successful audit by an accredited auditing firm. This demonstrates that Checkly’s information security policies, procedures, and practices meet the SOC 2 guidelines for security and data privacy.

Time series analysis is the study of a sequence of data points and records that are collected over a constant period. The analysis indicates how a variable or a group of variables has changed and helps in discovering underlying trends and patterns. Time series data is generally used for forecasting problems by predicting the likelihood of future data based on historical information.

Mobile devices have changed our world. They come with us everywhere and provide invaluable services. One nagging problem is how to get data out of your mobile device. Specifically, logging metrics and events can be a trial. Opening up a public-facing port, managing the log receivers, coding… Wouldn’t it be nice if this was simplified? This article will demonstrate how easy delivering logs can be using Cribl.Cloud and simple HTTP POSTs – for free.