Operations | Monitoring | ITSM | DevOps | Cloud

Leadership is essential in an organization. Establishing a leadership hierarchy helps teams avoid getting confused about who to turn to with questions and concerns, allowing them to focus their efforts where needed. High-quality leadership is vital to success but becomes even more important when the pressure to resolve an issue with minimal downtime is turned up.

Automation workflows add a lot of value to an organization’s day-to-day operations. At a minimum, they streamline the execution of complex, multi-step processes, thereby allowing people to focus on higher-value tasks. On top of that, automation workflows can provide valuable insights through the metrics that they gather – including the number of requests, the date and time they were requested, the time it took to complete each request, who made the request, and much more.

You can transform your search box into your sales rep—when you have the right tools. An impactful customer experience that drives purchases and loyalty isn't just about delivering what a customer says they want — it's about predicting and proactively serving up what they need. We might be able to imagine this work in a store with salespeople. But as organizations scale and customer interactions happen across digital and in-person mediums, their data grows.

Our team has been hard at work this month to introduce 2 new parsing rules, DataMap improvements, updated tracing visualizations for SLA monitoring & more. Get up to speed on everything that’s new and improved in the Coralogix platform!

Behind every feature in Grafana, no matter how big or small, lies a lot of hard work, commitment, and attention to detail. At Grafana Labs, we use a cross-functional team approach to come up with ideas and solutions that ultimately make our products more usable, resilient, and adaptable to user needs. To achieve this, we work collaboratively across the UX, product, and engineering disciplines.

DevOps-oriented engineers live at the intersection of IT operations and software development: understanding much of what it takes to maintain IT infrastructure while also being able to write code and deploy new services. DevOps-minded teams not only create services — they also maintain them. A DevOps structure forces teams to take accountability for their applications and infrastructure instead of allowing developers to throw code over the proverbial wall to IT operations.