Meet Zia, our own AI-powered virtual assistant designed to improve your service desk efficiency by automating routine tasks in the on-premises version of ServiceDesk Plus. From predicting ticket categories, templates, or approval actions, to automating request closures, Zia (once trained on your past ticket data) can do it all—freeing up valuable time for you and your IT service desk team. Set up the Zia Bot to be the go-to conversational assistant for end users and customize its actions to help users create tickets, request for services, or access self-service articles, reducing the L1 footprint.

Effective patch management is critical for maintaining a strong security posture. It’s also a difficult task to achieve at scale across various device types. Without automation it’s almost impossible to realize success. Automating patch management across both the operating system and third-party applications can help harden device security and prevent almost 60% of security breaches. Watch our webinar to discover how NinjaOne Patch Management can help you.

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Native Windows Support has arrived along with the Netdata v2.0! Let us show you how you can install it and monitor your Windows machines in no time! Netdata software engineer Fotis Voutsas demonstrates the two ways you can install Netdata on Windows! See how fast and easy it is?

APIs are the crucial, hidden heroes for today's connected world, but poor performance or failure can negatively impact user experience. Proper API monitoring and testing are essential. Watch this technical session exploring how proactive API transaction monitoring can fulfill a variety of use cases, e.g. performance, regression, and functional monitoring. Learn best practices for monitoring APIs in real-world scenarios.

This video aims to simplify the Azure documentation process for various teams within an organization. The Document Groups feature allows users to create groups specifically for different teams, applications, or departments, making documentation more organized and accessible. With a modified tree view, users can create and manage documentation tailored to their specific team or project needs.