Operations | Monitoring | ITSM | DevOps | Cloud

GenAI in customer experience: Powering the future today

ChatGPT captured our collective imagination when it burst into the mainstream last year, setting off a hype cycle that hasn’t abated. The enterprise is where generative AI (GenAI) will become more than tech’s newest shiny object. GenAI is transforming the way we work, unlocking new efficiencies, driving productivity, and creating employee and customer experiences we never could have imagined. ServiceNow is at the forefront of this transformation.

Implementing QoS for VoIP for Exceptional VoIP Call Quality

Businesses and individuals alike have embraced the flexibility and cost-effectiveness of VoIP, but ensuring a seamless and high-quality experience requires more than just a reliable internet connection. Enter Quality of Service (QoS), a crucial framework that governs and prioritizes network traffic to guarantee optimal performance for real-time applications like VoIP.

Implementing edge computing for V2X use cases in automotive

Vehicles are becoming more and more like mobile data centres. On average, a modern vehicle contains over 60 sensors that monitor various aspects of the vehicle, generating an immense amount of data that is processed on the go. This transformation is creating an unprecedented set of challenges for OEMs. Edge computing is a new paradigm that is changing how data is processed in these types of environments.

Does Tracealyzer fit into my project?

Every developer wants universally applicable tools for their embedded development. However, hardware (processor type) and software (RTOS) architecture can limit the choice, making it a decision for the second-best rather than the best tool – even if you are in the mainstream. This is one of the reasons why Software Development Kits (SDKs) are becoming increasingly popular – even more so if they are easy to use and deploy.

Power Automate Monitoring

Power Automate is a cloud-based service that Microsoft provides as part of Power Platform. It allows users to create automated workflows integrating various applications and services. It is designed for a wide range of users, from business professionals looking to automate daily tasks to developers who can create more complex automation. A trigger initiates a Flow in Power Automate followed by predefined actions. Each execution of the Flow creates a run.

Resolve Systems Recognized as a Representative Vendor in the 2023 Gartner Market Guide for Network Automation Platforms

Gartner®, in its latest Market Guide for Network Automation Platforms released November 2023, followed the company’s track record of research that provides recommendations to industry leaders, showcases market trends, and shares next-level automation insights.

Optimizing Data Management with Azure Files Snapshots

Introduction Azure Files snapshots are a crucial component in the landscape of cloud computing, offering robust solutions for data protection and management. These snapshots capture the exact state of SMB file shares at distinct moments, providing a critical safety net against data loss and corruption. Understanding their functionality and proper utilization is essential for any organization leveraging Azure cloud services for file storage and management.

SDK & Integration Updates: Sentry for every platform, framework, and tool

It seems like these days there’s a new exciting framework or dev tool launched every week. The challenge is that even if you’re ready and able to use new products, your existing tooling might not be up to the task; it could be months or years before your developer tools add support for the burgeoning platforms you want to use.

Reach new heights in business excellence with full-stack observability

Organizations are constantly looking to grow and expand, which requires establishing strong foundations, especially for the IT infrastructure. The challenge in achieving this is to consistently push the limits of the IT infrastructure to deliver more business excellence. To ensure success, management operations should be fine-tuned, and this often requires improving tool sets, skillsets, and personnel.