Operations | Monitoring | ITSM | DevOps | Cloud

Customer Success: Build Better Customer Relationships

Does your professional services firm invest in customer success? Studies reveal that customer-centric firms are 60% more profitable than their peers. That explains how important customer success should be to your business. Particularly, those offering professional services because such firms thrive on long-standing relationships with their customers.

Winter 2021 Updates for Alloy Software ITSM/ITAM Platform

We are pleased to announce the immediate availability of a new update (8.7.3) for the Alloy Software ITSM/ITAM platform, including Navigator, Navigator Express, and Discovery. This maintenance update resolves issues reported in previous versions, offers Apple M1 Chip support, and expands API integration capabilities. For detailed information about all changes in this update, please see Release Notes on the Alloy Documentation Portal.

Gartner's 2021 Strategic Roadmap for ITOps Monitoring highlights

Does your work involve a lot of ITOps Monitoring? If so, chances are you have developed a roadmap for 2021 that addresses digital business disruption, application and infrastructure changes, and the ongoing global pandemic… And here’s an opportunity to incorporate expert advice into your plan.

Top 10 Characteristics of an Enterprise-Class IT Application and Infrastructure Monitoring Tool

‘Enterprise class’ is a buzzword that refers to applications that are designed to be robust, flexible, and scalable for deployment by a large organization. There are no firm standards for what makes an application or platform enterprise class, but enterprise-class applications are generally: When any product is developed, there are assumptions made. These assumptions dictate how widely the tool can be deployed and what constraints it has during usage.

How Do You Measure Technical Debt? (and What To Do About It)

Technical debt is an important — but often unclear — concept for engineering teams. In software development, technical debt, also called code debt or tech debt, is defined as the cost of refactoring a piece of code or system to keep it working efficiently. It can be caused by outdated architecture, a change in requirements, or the result of choosing an easier solution instead of a better, but more difficult one.

AlertOps Expert Guidance

At AlertOps, we believe our job doesn’t end when you complete the procurement of our software service. It has just begun, our support team is only a call, email or chat away, to guide you toward your goal. Our Customer Success team will also be in constant touch, helping you with your issues at hand, guiding you on your usage patterns, recommending any under-leveraged options and highlighting new features and service that we rolled out.

Building Complex Well-Architected Serverless Architectures

In this article, we’ll be rewinding back to the very beginning of the AWS Well-Architected Framework to understand how and why it came to be, and why is it of utmost importance, but very often underrated, for serverless developers to learn, understand and apply this framework of best-practices. We’ll also be looking into how the framework has evolved and how it should be used in 2021.

A Path to Proactive Security Through Automation

The sheer number of cyberattacks launched against organizations every year is massive and growing. If you’re a security analyst working in a SOC or security team, tasked with defending your organization, that means you’re getting bombarded by many more attacks than the recorded numbers above would suggest. These attacks translate into security alerts — fired from your various security tools — that you must investigate and resolve.