PagerDuty Champions: Driving Excellence in Incident Management
As one customer put it: “We spend 99% of our time on our ITSM platform and only 1% on PagerDuty.” This simple statement highlights the beauty of PagerDuty—it’s a low-maintenance tool that just works. However, even the best tools benefit from a little governance to ensure they’re being used effectively. Enter the PagerDuty Champions—a small, part-time team dedicated to keeping your incident management practices sharp and your teams productive.