Operations | Monitoring | ITSM | DevOps | Cloud

How to Ensure Successful Remote Support

In recent times, particularly during the pandemic, working remotely has become the new normal. Not only is it a need of the time, but employers have also started acknowledging the benefits of a remote workforce. Some of these include cost elimination of renting a workspace, access to a wider talent pool, and increased productivity. Furthermore, a better work-life balance also relates to higher employee satisfaction, loyalty and retention.

Enabling Profitable Business Services through OTN Switching

OTN Switching in the Access can change the equation for offering attractively-priced L1 business services. By eliminating the complexities of muxponders and transponders, DWDM optical and traffic engineering, OTN switching technology can enable most common services over a greatly simplified architecture. Efficiencies can be achieved in both capital as well as in operational costs allowing a competitive edge to your services portfolio.

Time Series Meetup: Monitoring Your ISP Using InfluxDB Cloud and Raspberry Pi

Virtual Time Series Meetups are events for everyone who is passionate or curious about time series data and how it can be used. In the April 2021 edition, Mirko D. Comparetti shares how he use InfluxDB to monitoring his internet service provider.

Why Monitoring Your SaaSs Could Lead to Better Sleep

SaaS or Software-as-a-Service make up a growing amount of business-critical functionality. Gone are the days of hosting every single application necessary to run a successful business. Everything from email hosting, financial systems, and human resources functions are all now done on SaaS-hosted platforms. The knowledge that all of this is out of your hands is both freeing and frustrating.

Adding IaC security scans to your CI pipeline

The adoption of Infrastructure as Code(IaC) has skyrocketed in recent years as engineers seek ways to deploy cloud infrastructure faster and more efficiently. IaC refers to the technologies and processes that manage and provision infrastructure using machine-readable languages (code) as opposed to inefficient manual operations.

Maintaining Microsoft Teams Service Quality

When internal IT teams are responsible for ensuring service uptime, it becomes a challenge with cloud applications like Teams – especially when you don’t know the root cause of an outage. The reality for most organizations relying on Microsoft Teams and other Office 365 cloud services is that there’s an innate expectation that service availability is going to be met; Microsoft has enough redundant infrastructure to ensure they can meet their 99.9% service level agreement.