Operations | Monitoring | ITSM | DevOps | Cloud

Diagnose runtime and code inefficiencies in production by using Continuous Profiler's timeline view

When you face issues like reduced throughput or latency spikes in your production applications, determining the cause isn’t always straightforward. These kinds of performance problems might not arise for simple reasons such as under-provisioned resources; often, the root of the problem lies deep within an application’s runtime execution.

Monitoring and Optimizing the Experience of Remote Customer Care Agents

For network operations teams, having remote employees out of sight doesn’t mean they can be out of mind. This is particularly true for remote employees who directly support and interact with customers. In many industries today, organizations may have a significant percentage of employees working in some type of remote fashion, including those who deliver customer-facing services.

The 10 Best Free and Open Source Status Page Tools in 2024

A study estimated that 88% of users will not return to a website if they experience issues. It’s a huge number. And even if this may not be the case for all online platforms during downtime, it indicates how devastating the impact of downtime can be. That’s why prompt communication and efficient user updates are essential. The standard solution is a status page. A public status page can help businesses retain customers by reassuring them that you know the issues and do your best to fix them.

Azure Advisor Cost Recommendations: Implementation Best Practices

Microsoft Azure offers a variety of solutions for cost management, with Azure Advisor being one of the core features. Azure Advisor provides insights into reservations and right-sizing for various Azure resources. While Microsoft Azure excels at building and deploying solutions, there is often a notable gap when it comes to operations and cost management.

Don't observe. Debug.

The term “observability” is a strange one. We understand its value as a way to describe a sophisticated approach to monitoring complex distributed systems and microservices. But the term is inherently passive (and let’s be honest. It’s a bit of a loaded marketing term). Simply “observing” doesn’t help you solve problems – especially if you are inundated with loads of non-actionable data.

10 Compliance Standards to Achieve IT Security And Privacy

Compliance standards are designed to create a robust framework that protects sensitive data from threat actors and ensures organizational integrity. Without them, organizations will be compromising both their IT security and privacy. If you are an IT manager, cybersecurity professional, legal advisor, or your employer has promoted you to be the new compliance officer, your aim is to ensure your organization's technology infrastructure meets regulatory requirements.

Want more software reliability? It starts with leadership

If you want to improve reliability, it has to be important from the top down. "As part of the CTO or leadership owning it, they need to tell folks that it's important in the product roadmap, in some of the development schedule, that we spend time on it, that the CEO is the person that holds people accountable, that they review the metrics, that they sit in the outages, that they understand the quality of the software.

Gremlin for AWS: Demo from Install to Testing

Gremlin for AWS is a suite of tools to more easily find and fix the reliability risks that cause downtime on AWS. The cloud opens up a range of reliability challenges that didn’t exist before, especially for customers running distributed, mission-critical workloads. Teams experience the pain of failed migrations, frequent incidents, and reliability toil, but often struggle to modernize their approach to reliability as they modernize their infrastructure. That’s where Gremlin for AWS can help.

Cove Data Protection 24.6 Update

N-able Head Nerd Eric Harless breaks down what's in Cove Data Protection 24.6 You asked for it, and we delivered! We are happy to announce that partners now can schedule Standby Image first restores. We also automated the addition of antivirus exclusions to Microsoft Defender on the Recovery Location for One-Time Restores. Partners can now schedule first restore sessions for devices added to a Standby Image recovery plan. Now, partners can schedule initial restores overnight or on weekends to avoid resource contention when adding multiple machines to a plan.