Operations | Monitoring | ITSM | DevOps | Cloud

Without question, the largest disruption the customer service market has ever experienced happened at the beginning of the pandemic. Millions of customer service agents across the globe were sent home overnight, causing major disruptions for companies that were too reliant on manual processes and tribal knowledge. Agents didn’t have the necessary tools in this new remote environment, and customers experienced unprecedented wait times as a result, with some requests never being answered.

The Knowledge 2021 Digital Experience, our annual user conference, includes sessions from ServiceNow customers and partners about how they’re leveraging the Now Platform to grow their businesses and reshape their industries.

I’m very pleased to announce that ServiceNow has been named a Leader in the Forrester Wave™: Low-Code Development Platforms for Professional Developers, Q2 2021. We attribute this recognition to our latest low-code innovations and capabilities. According to this evaluation, “ServiceNow has grown to a low-code platform of the first rank. Known for its IT service management solutions, ServiceNow has invested heavily in its low-code tooling and ‘workflow platform’ messaging.

Template variables enable you to use tags to filter your Datadog dashboards to the hosts, containers, or services you need for faster troubleshooting. However, there are some cases where it may be difficult to use a standard set of template variables to aggregate all of the data you need without creating a complicated, difficult to manage set of variables. For example, you may use tag values that are a subset of another tag.