SolarWinds' widely-used Orion IT platform has been the subject of a supply-chain compromise by an unidentified threat actor. The attack was discovered in December 2020, but it appears to have begun in March 2020 when the attacker used trojan malware to open a backdoor on SolarWinds customers around the world.
Customer service is what makes or breaks a business. Many companies are inefficient when it comes to operating their customer support. Let’s look at the seven types of customer service and the pros and cons of each one.
The phone app for mobile access to Alloy Navigator™ ITSM software keeps getting better and gains more features with every update. This time around, the mobile app takes on change management to help your team request infrastructure or process-related changes and take action on approval requests using phones or tablets.
Bloomfield, NJ – February 10th, 2021 — Alloy Software, a leading provider of IT Service Management and Asset Management solutions, announced today a new version of the Alloy Navigator app on Android and iPhone. The mobile app update is available now and includes several new features to support change management and approval workflows.
