Operations | Monitoring | ITSM | DevOps | Cloud

My first incident.io-incident happened in my second week here, when I screwed up the process for requesting extra Slack permissions, which made it impossible to install our app for a few minutes. This was a bit embarrassing, but also simple to resolve for someone more familiar with the process, and declaring an incident meant we got there in just a few minutes. Declaring the first incident when you start a new job can be intimidating, but it really shouldn’t be.

In their report titled “IT Resilience — 7 Tips for Improving Reliability, Tolerability and Disaster Recovery”, Gartner presents seven strategies for improving the resilience posture of your critical systems. These recommendations range from how to get started, to identifying IT hazards and risks to reliability, to capturing metrics and translating them into business value. In this blog, we’ll take a high-level look at the report and summarize some of its key findings.

If you’re looking forward to WWDC 2022 for some exciting Swift news, we have just the thing. JFrog now offers the first and only Swift binary package repository, enabling developers to use JFrog Artifactory for resolving Swift dependencies instead of enterprise source control (Git) systems. Swift developers can benefit from Artifactory’s robust binary management and the ways that it contributes to stable and efficient CI/CD, massive scalability, and securing the software supply chain..

Claiming that SaaS is the future is a broad statement until you take a second and look around you. Be it for your business or everyday needs, every problem has one or more SaaS solutions to solve them. People today are well aware of this growing reality that simpler, cheaper SaaS solutions are available all around them to make their lives easy.

What's the first small thing to do in o11y that would teach me something, bring something valuable, and open the way for something else? Observability doesn’t have to be a big, company-wide project. It can be useful locally and individually. A little playing around can get you some crucial insight into how your software works. Try it as a team, or in a pair, or by yourself. It takes 3 steps: Step 1 is easy. The other two might take ten minutes, or maybe more like a day.

Knowledge managers have an ongoing challenge: They want to encourage customers to self-serve and quickly find answers to their questions. They also want to minimize frustration if customers can’t quickly find an answer. Delivering great self-service is key to customer experience. It’s in everyone’s best interest if a customer doesn’t open a case (or incident). But where is the line between keeping your customer happy and causing undue delays?

There is one universal truth about using Grafana: Dashboards are easy to create, but not-so-easy to organize. As organizations scale, there’s a high risk of unchecked dashboard sprawl, when dashboards become an unmanageable mess. As the number of users increase, so does their dashboard output. Our guide to dashboard management gives an overview of features that help with organizing dashboards, but there are still two pain points.