Operations | Monitoring | ITSM | DevOps | Cloud

Internet Performance Monitoring (IPM) is essential for MSPs to move from reactive support to proactive experience assurance. Green lights on your internal dashboard don’t mean users are having a good experience. That was the central tension in this conversation between LogicMonitor RVP of Managed Services, Daniel Gad, and Catchpoint Field CTO, Gerardo Dada, and it’s a problem most MSPs haven’t fully solved.

Patch management is one of the cheapest security steps you can take, and one of the most often ignored. Most IT teams know they are behind on patching. They just disagree on how far behind they actually are. Here is the simple truth: That waiting period is the problem patch management exists to solve. This guide covers what patch management actually is, how the full process runs from start to finish, where most teams quietly fall behind, and what to look for in a tool that holds up today.

Most enterprise AI deployments were never designed to coexist. They were designed to prove a point, respond to a board directive, or secure a budget. The result, two years into the generative AI cycle, is an expanding estate of disconnected models, fragmented pilots, and overlapping capabilities that collectively deliver far less value than the sum of their parts. HFS Research calls it "death by a thousand POCs". The more precise description is architectural negligence at an enterprise scale.

OpenTelemetry is one of the best things that’s happened to observability in the last decade. It’s open. It has SDKs for every language that matters. It’s vendor neutral. The OTel community has been doing the hard work of standardizing how applications emit telemetry, so that you, the engineer, don’t have to learn five different agent formats to monitor five different services.