Operations | Monitoring | ITSM | DevOps | Cloud

4 Major Capabilities of Automated Incident Management

Automated incident management ensures that critical events are detected, addressed and resolved in a fast, efficient manner. Automation allows incident management tools to integrate with each other and fosters instant communication across the systems. Automation tears down barriers across IT operations (ITOps) teams and ensures all departments are on the same page. Teams gain full visibility into incident status to verify that incidents are addressed by the relevant groups.

Q&A from the Moogsoft/Datadog Fireside Chat

On April 15th Moogsoft’s VP Marketing, John Haley, welcomed Datadog Product Manager, Alex Vetras, along with DevOps Institute Chief Ambassador, Helen Beal, and Moogsoft’s CTO, Dave Casper, for an informal roundtable exploring how users can now see rich-context incidents from across the full stack in minutes, and the opportunities this presents to organizations.

Covea Insurance drives customer service innovation with ServiceNow

The insurance sector is incredibly competitive and tightly regulated, so being able to provide great customer service is vital to success. And having the right technology is imperative to delivering quality service. At Covéa Insurance, the UK arm of France’s top mutual insurance group, we provide commercial, motor, high-net worth, property, pet, and protection insurance to more than 2 million customers.

Atlassian Open DevOps Overview Video

Software and DevOps teams have everything they need to develop, ship, and operate software in Atlassian Open DevOps, an development experience built on Jira Software.Open DevOps starts with Jira Software, Confluence, Bitbucket, and Opsgenie. Teams can easily add the tools they want, such as GitHub or GitLab, with a single click. In this video get an overview of Open DevOps and how it can supercharge your development.

Building CI/CD pipelines using dynamic config

Creating robust, manageable, and reusable functionality is a big part of my job as a CI/CD engineer. Recently, I wrote about managing reusable pipeline configuration by adopting and implementing pipeline variables within pipeline configuration files. As I showed in that tutorial, pipeline variables and orbs have added some flexibility to this process, but they are still a bit limited.

Introducing dynamic config via setup workflows

With the new release of dynamic config via setup workflows, CircleCI customers can now use jobs and workflows, not only to execute work but to determine the work they want to run. We built dynamic config because we know our users want more dynamism in the CircleCI build process. Historically, our platform has been very deterministic: the config is pre-set in a file based on the revision for a given pipeline.