Operations | Monitoring | ITSM | DevOps | Cloud

Severe weather in South Carolina comes with the territory, and for a local communications service provider like HTC, that translates to service outages for the internet, streaming video, phone, and wireless networks it provides to predominantly rural communities. When these events strike, the Emergency Operations Center (EOC) at HTC faces enormous pressure not only to maintain services, but to prioritize customer support efforts and restore services as quickly as possible.

This blog is the second in a four-part series on infrastructure automation for government agencies that are modernizing digital systems while grappling with budget and staffing constraints and the challenges of COVID-19.

When we talk about metrics in software delivery, a lot of developers think of execution metrics — things like throughput, delivery and number of deploys. But in reality, those metrics don’t motivate anyone — at least not without connecting them to a bigger picture. I’ve worked in software for 23 years. I’m a three-time founder and four-time CTO, responsible for leading a 200+ member distributed engineering organization.