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Maximize Efficiency: ITSM Ticketing Systems Advantages

In the year 2020, a large percentage of businesses and job sectors moved to remote working due to the COVID-19 pandemic. Even when things turned a bit normal, still 63% of businesses chose to continue remote working. Even today, 40-50% of businesses work remotely. Remote working and e-commerce businesses have grown tremendously in the past few years. In such a case, managing customer satisfaction is of utmost importance.
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SmartCenter turns an Autodesk audit into a simple chore

Software vendors routinely ask customers - especially big companies - to audit the usage of their products. Autodesk® is no exception so it came as no surprise when they asked one of our customers, a major Brazilian retailer, to conduct an audit. Thanks to SmartCenter™, by Almaden, Inc., they easily passed with flying colors. Large companies such as online and physical retailers are a prime target for such audits. Most large companies allow easy downloading of commercial software products, yet rarely have the necessary controls in place to easily, and cost-effectively, pass a routine audit.

Everything You Need to Know About The Digital Operational Resilience Act (DORA)

If your IT department works for a financial institution operating in Europe, you’ve come to the right place, since the Digital Operational Resilience Act (DORA) simplifies compliance and promotes a unified approach to managing IT risks, which is vital in an era of increasing cyber attacks. This legislation introduced by the European Union (EU) aims to standardize and enhance cybersecurity practices across financial entities, ensuring they can withstand, respond to, and recover from IT disruptions.

Optimizing Cloud Center Resource Utilization with Network Monitoring

Cloud computing has completely changed the way businesses operate nowadays. Businesses can now seamlessly scale their operations thanks to Cloud computing’s scalable and flexible features. With the help of cloud computing technology, businesses can easily adapt to changing demands and manage complex operations without any hassle. But in order to process, store, and provide services, the entire cloud computing process demands access to a variety of data center resources.

Introducing AI by Design: Principles for Responsible AI

Generative artificial intelligence (AI) represents a new frontier for transformative productivity. With over 300,000 customers worldwide harnessing our data-driven solutions, SolarWinds is well-positioned to leverage AI to enrich the lives of the IT professionals we serve. But for this exciting technology to yield real value over time, it’s crucial to build it sustainably.

How To Automate The Continuity Of Your Configuration Manager (SCCM) Client Health With Nexthink Flow

Devices without a Configuration Manager (SCCM) client present or functioning properly represent significant compliance issues. In addition, detecting, troubleshooting, and remediating the root cause of broken clients can be a lengthy process for support agents. When the client goes dark, support agents are often unaware of the issue until a ticket is raised.

How To Implement & Utilize A School CRM: A Guide for Educational Leaders

A well-implemented school CRM can streamline communication, strengthen relationships with students and families, and ultimately fuel a thriving school community. However, navigating the process of choosing and utilizing a school CRM can feel overwhelming. This guide will equip you with the knowledge and steps you need to successfully implement and leverage a CRM for your school's benefit.

NIS2 Directive: Understanding The EU Cybersecurity Legislation

If you're here, it's likely because you're an IT professional who wants to stay up-to-date on cybersecurity regulations and directives, especially if your organization operates within the European Union (EU). One important regulation to be aware of is the NIS2 Directive aka the second take of the Network and Information Security (NIS).

Enhancing Cloud Center Cost Efficiency through Network Monitoring

Today, almost 90% of organizations use cloud computing services to reduce their operating expenses and scale with changing business requirements. With the adoption of cloud computing technology, businesses are able to operate better and more efficiently. However, the whole process of cloud computing demands access to a wide range of data center resources for processing, storing, and providing services. This requirement can indirectly affect our cloud computing expenses.