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The IT Compliance Management Process: Steps, Roles, And Main Tasks

Compliance Management is the set of practices that keeps your organization safe and in order. Implemented effectively, it can increase colleague and customer confidence, reduce the potential for legal exposure, and support governance. The implementation process comes with its challenges, as you have to coordinate different teams and at the same time address a range of regulations and laws.

Onboarding Workflows: Streamlining The First Step To Employee Success

When it comes to employee success, the power of onboarding workflows cannot be understated. If you've landed here, there's a good chance you're grappling with the challenge of assimilating new hires seamlessly into your organization. Sound familiar? ‍ ‍ Fortunately, this article delves deep into answering those concerns, and more. ‍ I've worked with industry leaders to refine and perfect the art of onboarding.

James Gander on the Power of ITSM Simulation in Training

Traditional IT Service Management (ITSM) training methods have long been associated with uninspiring, dry experiences. It's time to introduce a game-changer – ITSM simulations. This innovative approach is poised to completely transform the training landscape by reinventing how we grasp and implement ITSM principles. Simulations represent a paradigm shift in training, providing a hands-on, immersive learning experience that allows participants to apply ITSM principles in real-world scenarios.

What is CMDB?

A Configuration Management Database (CMDB) like ServiceNow CMDB serves as a centralized repository for comprehensive information about the various components of an information system. These components, known as Configuration Items (CIs), encompass hardware (such as servers and switches), software applications, network paths, and even individuals or documentation.

Securing IoMT Devices: Best Practices for Hospitals to Prevent Cyberattacks

The Internet of Medical Things (IoMT) has revolutionized the healthcare industry, connecting medical devices to the internet and allowing for greater patient care. However, with this new technology comes new security threats. Hospitals must be aware of these risks and understand how to find, fix and secure connected medical devices to protect their patients from cyberattacks.

How ServiceNow is using generative AI capabilities across its operations

As the emerging technologies team within ServiceNow digital transformation (DT), we’re always searching for new technology that can solve complex problems. When we saw how generative AI capabilities could deliver rich experiences and unlock the potential of our technology, people, and processes across the organization, we immediately pivoted to embrace it.

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Consulting Operations Management: Streamlining Your Approach

Consulting operations management is an essential discipline that can shape the fortunes of a firm. As professionals explore operations management, they often grapple with pressing concerns: With many years of experience in consulting and operations management, I've delved deep into these challenges, surfacing with actionable insights and tested strategies. This article is for consultants eager to amplify their operational efficiency. Every consultancy's journey is unique, but some roadblocks are universal. I aim to guide you through the choppy waters of consulting operations.

The Ultimate Guide to IT Asset Management: A Step-by-Step Checklist

Are you still relying on spreadsheets and a pen-and-paper approach to track your company’s assets? Although using manual procedures to keep track of your equipment makes sense, these asset management methods are outdated and error-prone. In fact, 46% of organizations say that human error is their biggest challenge when it comes to effectively reporting on assets. So, as your company grows and expands, you need to implement more mature processes to derive the most benefits from your ITAM tools.

InvGate Insight Adds New Software Compliance Features

We are very excited to announce that InvGate Insight has added a Software Compliance feature to enhance our users’ Software Asset Management capabilities. Ensuring compliance will allow organizations to avoid legal or financial fines and costly downtime, and at the same time, improve their software resource allocation. So, let’s see what this new module is all about and how it can level up your day-to-day IT Asset Management (ITAM) operations!