The service portfolio helps you pull together your end-to-end service offering and make it more focused on customer outcomes. Done well, it can promote IT Service Management (ITSM) and make your services more visible. Defined in ITIL, this process broadens the view and incorporates IT services across their entire lifecycle. In the following post we will explore its full scope of practice and the benefits it can bring to service delivery and user experience across your organization.

In my conversations with the ServiceNow partner community, there’s one thing I’m consistently asked: How do we work with you to adapt to the rapid speed of innovation and change? My answer is simple: To truly innovate, you have to understand the trends behind the innovation. ServiceNow recently collaborated with Harbor Research to scan the global marketplace.

IT service providers have historically thought in terms of “technology first,” but that’s changing. More and more of the top technology service providers in Asia-Pacific (APAC) are adopting a customer-centric and industry-oriented approach to how they devise, deliver, and diversify their solutions. That shift in thinking might seem unremarkable. After all, isn’t everyone talking about customer centricity these days?

Why should you consider IT asset tagging in business? Have you ever considered how it can improve visibility, making it easy to keep track of assets while reducing the risk of loss or theft? Did you know it can help you manage an organization’s inventory systematically, providing valuable data for planning, budgeting, and optimizing resources? In this blog, you’ll explore the world of IT asset tagging and discover how it can enhance business operations.

Soaring inflation, rising interest rates, supply chain disruption, spikes in chip costs, war, and other market crises have collectively crippled the global economy. As a result, businesses across industries and sizes have started tightening their belt, looking for any way to optimize their spending. With businesses running on a digital layer, optimizing spending on technology holds prominence. CIOs and CTOs now feel more accountable for every penny that goes into IT.

A proper Patch Management process is crucial as it helps prevent data breaches by fixing security vulnerabilities and bugs. It is also the way to make sure all your devices run the latest software versions, which implies having access to updated functions and characteristics. Just so we are all on the same page, Patch Management consists of acquiring, testing, distributing, and installing updates or software patches.

With advances in technology, inventory management has evolved considerably, from traditional manual methods to more automated and intelligent systems. In this article, we’ll take a look at barcode trends, exploring how artificial intelligence (AI) and new technologies are revolutionizing the way companies manage their inventory.

Generative AI (GenAI) is on track to be the most powerful technology of our time. As such, it’s created quite a buzz. “Generative AI has awakened people's imagination for AI,” explains ServiceNow Chief Information Officer Chris Bedi. “AI has been around for a long time. People use machine learning models, but they couldn't feel and touch it like generative AI.

Organizations are responding to the changing cybersecurity landscape. And zero trust is at the heart of this change, with 68% of respondents saying they’re planning or actively working towards adopting a zero trust access model. In collaboration with Cybersecurity Insiders, Ivanti surveyed 421 US-based IT and cybersecurity professionals to identify the latest enterprise adoption trends, challenges, gaps and solution preferences related to zero trust security.