With the release of SQL Sentry 2023.3, I look back at the past 18 years I have worked with the product to admire where it is today versus then. It’s been an incredible experience with a lot of moving parts, but no matter what market forces or acquisitions happen along the way, the core intention of “Improving the lives of Microsoft DBAs everywhere” has stayed the same. This is a two-part blog post: below, I’ll talk about our history and where we’ve come from.

We couldn’t be more proud to share that G2, the world’s leading software review platform, has awarded Alloy Navigator the Highest User Adoption badge in its newest Fall 2023 Reports!

Are you ready to tackle the hidden IT Asset Management (ITAM) challenges that could impact your organization's efficiency and success? In this dynamic field, continuous learning is not just an option; it's a necessity. To equip you with insights, we delved into “ITAM Challenges: Epic Fails, Red Flags, And Tales From the Battlefield” during September's Ticket Volume podcast live recording.

This month, I celebrate 11 years of working on SQL Sentry. I started as employee number 15 at SentryOne and then moved through various roles in support, customer success, and professional services to my current role as product manager. In an industry where innovation and adaptation are key, the journey of SQL Sentry and its team has been remarkable. SQL Sentry has come a long way since its early days.

Implement the enterprise service management approach to revolutionize how your organization delivers services beyond IT.

The life of an L1 engineer … receiving all the tickets, providing all the IT services, and interacting with all the stakeholders. Tickets, like requests for access to an application or system, account unlocks, onboarding and offboarding employees, and more are here to stay.

Managing software licenses is not merely a matter of compliance; it's a strategic imperative for organizations seeking to optimize costs, mitigate risks, and streamline their IT Asset Management (ITAM) operations. To do this effectively, Software License Tracking tools are essential. To stay on top of assets, we bring you the five best Software License Tracking solutions in the market. Keep reading for a quick topic overview and a list of software alternatives!

Let’s take a nostalgic trip down memory lane of traditional IT helpdesks. It’s reminiscent of waiting in long lines only to be told you’re in the wrong line. Or being serenaded by never-ending loops of elevator music? But, in a world where businesses are now laser-focused on customer success, these methods are antiquated and impractical. Don’t believe me? Ask any customer success manager.

If you’re looking to integrate your IT Asset Management tool with a remote desktop application to streamline your support capabilities, you’ve come to the right place. InvGate Insight easily connects with the most popular options out there: TeamViewer, Windows Remote Desktop, AnyDesk, and VNC. And we’re about to show you exactly how in the next lines. So, stay tuned!

In today’s technology-driven world, businesses rely on their IT infrastructure to secure smooth business operations, increase productivity, and deliver excellent customer experiences. IT Operations Management (ITOM) is vital in maintaining these complex IT systems’ performance, availability, and reliability.