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solarwinds

Exploring Amazon Bedrock to transform ITSM customer experiences in SolarWinds Service Desk

Dec 21, 2023 By Sean Sebring In SolarWinds
Practical IT Service Management (ITSM) can be challenging when considering the growth of users and services to support. Additionally, ongoing trends in distributed enterprises with remote workforces, hybrid cloud, and cost-based pressures force companies to do more with less. Atop the usual demands, ITSM teams increasingly expect integrations with observability and security, giving IT support teams a single pane of glass across their roles and responsibilities.
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InvGate

InvGate Recognized in The 2024 Gartner's Market Guide For ITSM Platforms

Dec 21, 2023 By Celeste Mottesi In InvGate
The IT Consulting and Research firm Gartner recently published the first edition of their 2024 Market Guide for IT Service Management (ITSM) platforms. InvGate Service Desk was recognized as one of the representative vendors. The document, created by analysts Rich Doheny and Chris Matchett, aims to provide organizations with a thorough understanding of the industry, and help them better comprehend how ITSM can be aligned with their business objectives.
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startingpoint

Customer Satisfaction Workflows: Why They Matter & Key Elements

Dec 20, 2023 By StartingPoint In StartingPoint
Customer satisfaction workflows play a critical role in delivering exceptional experiences. The efficiency and effectiveness of these interactions mold the overall experience. Think of these workflows as a synchronized machine that manages customer interactions routinely. The objective is clear: to meet and exceed customer expectations consistently. With effective design and implementation, these customer satisfaction workflows can transform the customer journey, enhancing your brand's reputation.
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solarwinds

Going Beyond Fixes: DBAs Become Business Leaders

Dec 15, 2023 By Blythe Morrow In SolarWinds
Picture this: you step into your dream DBA job, and everything's running like a well-oiled machine. Your monitoring tools show you any hiccups before they become full-blown issues. you've got room to team up with your business counterparts on interesting projects important to the business and place your team in front of leadership. You’re focused on automation and cloud migration and learning Microsoft Fabric so the business can access the data they need directly. Sounds awesome, right?
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startingpoint

Team Performance Management: Measuring High-Performance Teams

Dec 14, 2023 By StartingPoint In StartingPoint

Team performance management is an essential part of leading a workforce and ensuring desired outcomes are achieved. As employees on average spend 54% of their time working in teams, it’s important to measure their performance as a collective. However, many organizations are struggling to effectively manage and measure team performance, leading to inefficiencies and missed opportunities. ‍ ‍

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Infraon

Transforming Customer Support: An Implementation Guide to Generative AI-Assisted Helpdesks

Dec 14, 2023 By Muddada Shyam Sunder In Infraon
Customer support is an integral part of any business, and providing top-notch service can make or break your reputation. In today’s fast-paced digital landscape, customers demand quicker and more efficient solutions to their problems. This is where Generative AI-assisted helpdesks come into play, revolutionizing customer support as we know it. In this blog, we’ll explore the importance of transforming customer support and the myriad benefits of implementing Generative AI in this context.
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Infraon

The Future of Customer Experience: Elevating Personalization through MSPs in 2030

Dec 14, 2023 By Soumya Nandhakumar In Infraon
Does the future of business success depend on the customer experience? As technology advances customer expectations toward increased personalization, how crucial is the role of MSPs in reshaping these interactions by 2030? Does the compass of customer experience recalibrate with advancing technology? Looking ahead to 2030, is the landscape of customer experience undergoing a transformative shift, establishing a new benchmark that goes beyond meeting expectations to surpassing them?
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