There’s never been a more exciting time for digital transformation. While ServiceNow has long realized the power of AI on the Now Platform®, the newest generative AI (GenAI) technologies are creating incredible possibilities for automation and productivity in the enterprise. To help our customers capitalize on these opportunities, I’m thrilled to announce the Now Platform Vancouver release, available today.

According to a study conducted by the Service Desk Institute, Enterprise Service Management (ESM) strategies were adopted by 68% of organizations by mid-2021. This was a 58% increase from two years prior when ESM solutions were far less prevalent. So, what drove such a dramatic increase in ESM strategy adoption? Most likely the overwhelming benefits of ESM.

Compliance Management is the practice that helps organizations comply with their legal, security, and regulatory requirements. It can support effective Risk Management and improve operational efficiency, reputation, and trust. In this article we will investigate the main activities involved in this practice, explore the implementation process and some challenges to look out for in the way. To finish off, we will see how InvGate Insight can help you streamline some key activities in this process.

We are very excited to announce that InvGate Insight has added a Software Compliance feature to enhance our users’ Software Asset Management capabilities. Ensuring compliance will allow organizations to avoid legal or financial fines and costly downtime, and at the same time, improve their software resource allocation. So, let’s see what this new module is all about and how it can level up your day-to-day IT Asset Management (ITAM) operations!

It’s IT Pro Day! It's the time of year we all get together to recognize the hard work IT Pros do all year round. So, let’s gather ‘round the warmth of the server room and share stories of bravery in the face of angry end users, feats of impressive networking skill, cyber defense heroism, and other harrowing IT stories. SolarWinds proudly established IT Pro Day in 2015 to show some much-needed recognition to the IT Pros who keep everything running.

Do you know 80% of employees spend half of their workweek on “rework” caused by poor communication? Given that, it is no more surprising that – many business leaders like you are already tired of siloed interactions between multiple departments getting in the way of IT service! So, are you on a quest for a platform that brings your employees together for peak performance?

In today's fast-paced and technologically-driven world, organizations of all sizes are recognizing the importance of effective asset management. From equipment and tools to laptops and vehicles, keeping track of valuable assets is crucial for maintaining operational efficiency, reducing losses, and ensuring accountability. This is where Asset Check-In and Check-Out Systems come into play.

In the realm of business decisions, a key metric stands as the ultimate barometer of success: Return on Investment (ROI). As organizations strive to maximize their resources, understanding and mastering ROI analysis becomes a strategic imperative. Welcome to a comprehensive guide that will demystify the world of ROI analysis, equipping you with the tools and insights needed to navigate this critical aspect of decision-making.

With the release of SQL Sentry 2023.3, I look back at the past 18 years I have worked with the product to admire where it is today versus then. It’s been an incredible experience with a lot of moving parts, but no matter what market forces or acquisitions happen along the way, the core intention of “Improving the lives of Microsoft DBAs everywhere” has stayed the same. This is a two-part blog post: below, I’ll talk about our history and where we’ve come from.