In today’s fast-paced, digital-first landscape, delivering exceptional customer experience is paramount to business success. For customer service teams, that means maintaining service level agreements (SLAs) and ensuring swift responses to customer issues that can make or break your company’s reputation. Fortunately, PagerDuty has improved the way companies handle customer service teams and has built applications into ServiceNow’s CSM platform.

Step into the nerve center of IT service management (ITSM): root cause analysis (RCA). This isn’t just another process—it’s the key to unlocking effective and efficient IT service. As an IT professional, this is where your expertise comes to the forefront. Let’s dive into the mechanics.

Part one of a four-part series covering Ivanti’s latest research. Get the full series: According to new cybersecurity research by Ivanti, the employees who are the most tech-savvy aren’t necessarily the ones we’d presume, demographically speaking. Why is that? And what are the issues it creates for an enterprise?

Software compliance protects your organization from legal, regulatory, and reputational damage. Done well, it stands as a fundamental pillar of your IT Asset Management (ITAM), by helping you keep track of your software assets and manage licenses effectively. Here, we will explore what this practice entails and how it can benefit your business both from an administrative and a financial perspective.

In August, a ransomware attack hit another company. Unfortunately, it hit a regional cloud provider in Europe this time, and we can call this a “critical hit.” So far, we know a virtual server got compromised and used as a jump host; from there, the attacker started to encrypt all volumes in the same domain. Based on pure luck or some profound reconnaissance, the same server migrated into a different data center and continued its unplanned job from there.

This Cybersecurity Awareness Month, cybercriminals have far too much to celebrate. Attacks are rising in sophistication and brazenness, and no company or organization is immune. We could panic. Or we could lock arms, fight the good fight and put customers first. I vote for the latter.

Have you ever felt frustrated about making a lot of errors, doing repetitive tasks, or finding difficulty in collaborating with your teammates while working on projects to help your organization improve its efficiency? This is precisely where workflow management steps up, as a guiding force for teamwork and efficiency. Think of it like the director of a play, coordinating tasks and processes to create a seamless performance for successful outcomes.