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Root Cause Analysis: Uptime.com Problem Solving Tools

You manage one of the world’s largest messaging platforms. It’s the middle of the afternoon and you are feeling confidence set in. Your company has recently beefed up its capacity, and performance has never been better. You’re about to step out for a late lunch when a drop in metrics starts triggering alarms. What do you do? *record scratch* Yep, that’s me. You’re probably wondering how I ended up in this situation…

Terralogic, IT Service Provider, Avoids 'Citrix is Slow' Escalations

Terralogic is a USA based software and IT services company with expertise in IoT, Cloud, DevOps, Citrix, App development, Cybersecurity and more. They turned to Goliath because their Citrix Architects were spending too much time troubleshooting basic Citrix end-user experience issues around slow logons, applications failing to launch, and overall slow performance. They needed a solution that would enable their Level 1 Service Desk to resolve more issues on their own, avoiding escalations.

Use HAProxy Response Policies to Stop Threats

HAProxy gives you an arsenal of sophisticated countermeasures including deny, tarpit, silent drop, reject, and shadowban to stop malicious users. There are two phases to stopping malicious users from abusing your website and online applications. Step one is detection, step two is deploying countermeasures. HAProxy is more powerful than nearly every other load balancer when it comes to both detection and countermeasures.

Hosting Virtual Workshops

The global health crisis of 2020 has changed the ways tech experts are able to share their expertise. Community leaders who formerly taught technical workshops at local Meetups and big in-person conferences are forced to find new ways to connect with audiences. But the technology industry is agile and adaptable, and innovators and educators aren’t letting distance stop them from spreading knowledge. A new world of digital events has been born.

5 Tips For Creating a Fantastic Self-Service Portal

Help me help myself, or I’m out – is the new mantra this ‘always on-demand’ generation is using to get things done. They want solutions, and they want solutions now. The strong presence of technology surrounds millennials and gen Z. They prefer instant workarounds and minimal human interaction. So, it is only natural to add the self-service technology that has apparent benefits for meeting millennial consumer behavior.

Accidental Cloud Administrator

Accidental DBA is a term most IT pros are familiar with, and traditionally it describes an “on-top task” for the SysAdmin. It was followed by the “involuntary security admin,” a task carried out by network admins, as back in the days it was all about securing the perimeter. Now there are the clouds, but whose responsibility is it? Surely the SysAdmin again, as it’s just about infrastructure? But then there’s VPNs and BGP and load balancers—network territory!

5 Key Areas to Focus on While Monitoring Microsoft Office 365 Services

Office 365 (O365) is an increasingly popular line of subscription services offered by Microsoft as part of the Microsoft Office product line. With Office 365, end users and organizations can use Microsoft Office software suite of products (Microsoft Word, PowerPoint, Excel, Outlook, etc.) over the life of the subscription. They also get access to hosted services, such as Exchange Online for email, Teams and SharePoint Online, among others.

8 Tips for SRE Wellness

When planning the SRE from home virtual even last month, one of the central themes was wellness and the need for self-care for SREs, especially during this time of crisis. Knowing how stressful an SRE’s day can be, combined that with a global pandemic and new working conditions, we knew we needed programming around SRE and IT wellness for SRE from Home. We’re all looking for ways to maintain a healthy work-life, but hearing this from your peers was especially important.

Humanizing a DevOps Transformation

Anyone who’s ever played the game of chess knows there’s more than one way to reach a desired outcome. There are 400 possible setups after the first turn; 197,742 after the second; and just north of 120 million after the third—all of which are marching toward the same desired outcome. “So, what does any of this have to do with DevOps?” you ask? Fair question.