Operations | Monitoring | ITSM | DevOps | Cloud

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OpsRamp and HPE-One Year Later: An Analyst's Perspective

In March 2023, Hewlett Packard Enterprise (‘HPE’) announced the acquisition of OpsRamp, subsequently closing the deal in May that year. Founded in 2014, OpsRamp is an award-winning solution that enables IT operations, site reliability engineeering (SRE), cloud operations, and DevOps teams, and other stakeholders to better detect, remediate, predict, and prevent slowdowns and outages across physical, virtual, and cloud systems.

Streamline code quality: Integrating SonarCloud and SonarQube scanning with Kosli for automated compliance

Static code analysis is an important part of testing your software to ensure it is release-ready. In contrast to dynamic testing, which involves executing your code to find errors, static analysis uses automated tools to “look” through the code, without executing it, to find potential errors (including potential security issues) and bugs. Since the code does not need to be executed, static testing can begin much earlier in development than dynamic testing.

The Ultimate Guide to Intune Migrations to Ivanti UEM: Connect to your Enterprise Resources

When migrating from Intune, Ivanti UEM can provide users secure access to enterprise services, either on-premises or via the cloud based. This is another key pillar of our ultimate guide to migrations from Intune to Ivanti UEM. Ivanti provides Ivanti Access for cloud authentication infrastructure and Ivanti Sentry for on-premises resources. Both components leverage conditional access to ensure only secure, known devices are allowed to authenticate.

LLMs for Customer Service and Support

Customer service has come a long way, from its roots in face-to-face interactions and phone support to today's sophisticated digital platforms. The latest phase in this evolution is about shifting from human-led processes to AI-driven solutions. According to Gartner, by 2025, 80% of customer service and support organizations will utilize generative AI technology to enhance agent productivity and elevate the overall customer experience (CX).

Internxt Object Storage With Native Rclone Support Is Now Available!

Internxt S3-compatible object storage is now available! This feature allows individuals, businesses, or enterprises to manage large-scale data, with the same emphasis on security and private storage that Internxt values Plus, alongside object storage, we also offer an additional method to manage your files via Rclone support. Rclone is available in two ways: This article will explain object storage, its benefits, features, and pricing.

Elevate your ITOps skills with BigPanda University

Are you ready to take your IT operations to the next level and unlock the full power of the BigPanda AIOps platform? Our engaging online learning platform empowers professionals like you with top-notch training and certification opportunities. Our carefully designed courses allow you to learn at your own pace and convenience through asynchronous learning. Whether you are a seasoned IT expert or just starting, our courses cater to all skill levels.

The Dark Side of Real-Time: Privacy Concerns and Ethical Dilemmas in Retail

If retailers want to build trust with customers, they must be transparent about data collection and usage. This blog provides actionable guidance on gaining valuable insights from data while protecting customer privacy. The retail sector's increasing use of real-time data analytics is a double-edged sword in our privacy-first world. On one hand, it is a promising new revenue opportunity that leverages what retailers, by default, can already access.

Incident Template Library

We recently announced a new feature to enhance how you communicate with your users during maintenance, incidents, and general service updates. Status Page Templates allows you to save and re-use status updates - but how do you know what incidents might happen or what updates you need to keep users informed about until it's too late? We have put together a library of ready-to-use templates designed to keep your users informed with clear, concise and consistent messaging.