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solarwinds

Help Desk vs. Service Desk: Understanding the Key Differences and Why a Service Desk is the Future

Sep 10, 2024 By SolarWinds In SolarWinds
In IT support, "help desk" and "service desk" are often used interchangeably. However, these two functions are distinct, and understanding the differences can significantly impact how effectively an organization manages its IT services. In this blog, we'll explore the main differences between a help desk and a service desk and why embracing a service desk is the way forward for modern businesses.
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opslogix

Press Release: Opslogix Signs Strategic Partnership Agreement with Grafana Labs

Sep 10, 2024 By OpsLogix In OpsLogix
September 10, 2024 - Amsterdam, Netherlands — Opslogix, a leader in IT operations management solutions, is pleased to announce a strategic partnership with Grafana Labs, the creators of the open and composable observability platform built around the LGTM stack (Loki, Grafana, Tempo, and Mimir).
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resolve

Boosting Telecom Efficiency and Cutting Costs with Network Automation

Sep 10, 2024 By Ari Stowe In Resolve
In today’s fast-evolving technological landscape, the telecommunications sector faces both exciting opportunities and significant challenges. With the ongoing need to build, maintain, and upgrade digital communication infrastructures, Communication Service Providers (CSPs) are under pressure to make strategic decisions that will shape the future of connectivity.
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Digital employee experience elevates the CIO feat. Jeff Abbott

Sep 10, 2024 By Ivanti In Ivanti
www. ivanti.com/experience Ivanti CEO Jeff Abbott discusses findings from Ivanti’s 2024 Digital Employee Experience Report. Learn why Ivanti believes IT is essential to shaping digital employee experience (DEX), and how taking the lead on digital employee experience initiatives elevates CIOs to a more strategic role across their organization.
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How DEX tools eliminate IT friction feat. Daren Goeson

Sep 10, 2024 By Ivanti In Ivanti
www. ivanti.com/experience Daren Goeson, SVP Product Management (SUEM), Ivanti) shares insights from Ivanti’s 2024 Digital Employee Experience Report, including the surprising fact that 69% of executives say that DEX is a high or critical priority. But less than half of IT teams have made significant progress. Goeson shares the reasons for this gap, including time constraints, reactive IT operations, employee burnout, and the lack of effective tools to truly understand and measure the digital experience. He also discusses the challenges of complex and costly integrations with existing systems.
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observiq

Common Issues in OpenTelemetry Collector Contrib Configuration

Sep 10, 2024 By Michelle Artreche In ObservIQ
Observability has become essential for efficient system management, and OpenTelemetry is leading the way in this field. The OpenTelemetry Collector Contrib is an important tool for gathering telemetry data, providing developers and IT professionals with a flexible and powerful way to manage observability. We want to help you learn how to set up the OpenTelemetry Collector Contrib. We'll point out common issues and offer effective troubleshooting strategies.
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InvGate

CVE-2024-20359: Understanding And Detecting the Vulnerability

Sep 10, 2024 By Ignacio Graglia In InvGate
In today’s digital world, organizations face a constant threat from cybersecurity vulnerabilities. One critical vulnerability that demands attention is CVE-2024-20359, which can impact multiple systems, including Cisco Adaptive Security Appliance (ASA) and Cisco Firepower Threat Defense (FTD) software.
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InvGate

How to Measure Success When AI Breaks Your Metrics

Sep 10, 2024 By Ariel Gesto In InvGate
We celebrate “disruptiveness” in the tech space for its potential to revolutionize industries and drive innovation, often focusing on the excitement of what's new. But true disruption doesn't just add to our toolkit; it challenges us to rethink the very foundations we've relied on, including how to measure success. Organizations use metrics like productivity, efficiency, and user satisfaction to gauge how new technologies are performing and to steer their decisions.
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