Operations | Monitoring | ITSM | DevOps | Cloud

As organizations scale their infrastructure, monitoring systems can become a source of noise rather than insight. A clean, straightforward set of alerts for a handful of services can quickly spiral into a mess of overlapping thresholds, redundant triggers, and inconsequential notifications across hundreds (or thousands) of components. This flood of notifications can slow response times, overwhelm engineers, and increase the chance of overlooking critical problems.

Rich Communication Services (RCS) is an advanced messaging protocol designed to replace traditional SMS. Supported by most modern Android smartphones and, starting with iOS 18, also iPhones, RCS offers a significantly richer messaging experience. It brings features like: RCS elevates the way organizations communicate with users by aligning with the capabilities expected from today’s messaging platforms.

You deploy a fix late Friday and spend the weekend refreshing dashboards, hoping nothing breaks. You shouldn’t have to babysit a dashboard to know when something’s wrong. With the latest updates to Insights, you can now create alerts directly from any chart. Whether it’s a spike in 4xx errors after a deploy, a jump in P95 latency for an API endpoint, or a drop in throughput for a background job, you can set up alerts with just two clicks.

You can write clean code, test obsessively, and deploy with crossed fingers…but errors always find a way. And if you’re not tracking them? You’re gonna get bugged. Whether it’s a silent failure or a full-blown crash, every unreported issue is a hit to your app’s reputation.

Managing a facility means dealing with issues at all hours, often when no one is sitting at their desks watching the controls. Building automation systems act as the smart backbone of today’s buildings by connecting HVAC, lighting, fire safety, security, electricity, and more into one seamless platform.

Each year, Gartner’s Hype Cycle provides a powerful lens through which to view the evolving landscape of healthcare technology. The 2025 Gartner Hype Cycle for Digital Care Delivery is no exception, spotlighting innovations that promise to transform clinical care and address some of healthcare’s most pressing challenges, from clinician burnout to workforce shortages and escalating costs.

Having spent two decades in technical leadership, I’ve seen first hand what separates great development teams from merely good ones. It’s not about the number of features shipped or the elegance of the codebase — it’s about the ability to consistently deliver value to the customer through really great user experience.