It’s 2 AM and you’re paged when you’re still awake – how well can you find what you need to fix the latest mistake? When the incident begins it might only be impacting a single service, but as time progresses, your brain boots, the coffee is poured, the docs are read, and all the while as the incident is escalating to other services and teams that you might not see the alerts for if they’re not in your scope of ownership.

This blog post is the first in a series highlighting actual questions asked to eG Enterprise during customer support calls and our answers to those. At first, it appeared that this customer had a simple active/passive web server set-up to provide failover resilience. However, it transpired that they were using Citrix ADC’s (was NetScaler) GSLB (Global Server Load Balancing) features.

Technology companies are at the forefront of innovation, changing the way consumers and the general public interact with their everyday lives. As the late Stan Lee so wisely stated, “with great power comes great responsibility,” and this heightened pressure often leaves little room for error when an issue arises—which happens more often than you’d think.

Grafana 8.2 was released last week, and we’re excited to announce one of its new features: contact point testing. Now users of Grafana 8 alerting can test their contact points right from the contact points page. This feature makes it easier to configure Grafana 8 alerting and gives you the confidence in knowing that your contact points are working as expected before they fire. Here are the basics.

The patient-centered care (PCC) model enhances the way providers interact with patients during the care delivery process. Clinicians that show compassion and empathy toward patients are more likely to achieve meaningful, positive doctor-patient relationships. Indeed, care teams that prioritize PCC have a proven approach to improving patient satisfaction and increasing patient retention.

As a modern enterprise your digital infrastructure – in all likelihood – is a multi-tiered, evolving, and expanding combination of services built on next-gen technologies. This dynamic configuration of servers, networks, applications, routers, etc. provides you with the agility to respond to rapidly changing customer demands. But it also tests the resilience of your digital infrastructure. Each microservice, each integration, each little update can snowball into a major outage.