Implementing a Zero Ticket Operations Maturity Model
You bought the chatbot. You built the self-service portal. You shifted left like the IT operations and engineering best practices told you to. And yet, tickets keep coming, alerts keep escalating, and your team keeps firefighting. Why is this craziness still happening? Because shifting left, while helpful, is a singular tactic that is often mistaken for total transformation. It’s important to IT operations and engineering, but it’s not the full arsenal.