Getting Started with Incident Details Page I Attaching Runbooks & Postmortems I Squadcast
An Incident Details Page in Squadcast gives you a detailed overview of an incident right from when it is created till it is resolved.
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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
Communication Channels in Squadcast | Incident Management | Squadcast
Communication Channels help you add Video Call links, ChatOps links, and other external links to an incident. Additionally, you can create a dedicated Slack Channel for an incident using the Communications Card.
Deduplication Rules | Reduce Alert Noise by Clustering Similar Alerts I Squadcast
Alert Deduplication can help you reduce alert noise by organising and grouping alerts. It also provides easy access to similar alerts when needed. This video on Alert Deduplication rules will help you define Deduplication Rules for each Service in Squadcast. Alerts will get deduplicated when these rules evaluate true for an incoming incident.
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Incident Management: Tips for Tech Companies
A seemingly straightforward technical problem can often have explosive consequences. Say a tech team restarts a cloud server overnight; those few minutes of downtime might trigger a problem elsewhere and cause your app to crash. The following morning, customers can't access your services, you're trending on social media for all the wrong reasons and your customer service reps are left to pick up the pieces. Scenarios like this prove the value of incident management. But you need best practices that ensure incident management does what it's supposed to do. Otherwise, it's just another buzzword. Here are some best practices for incident management that you need to incorporate into your tech organization.
5 tips for a successful on-call duty
On-call availability is crucial for many industries, especially in IT. With the growing reliance on IT systems and services, their availability directly impacts the success and satisfaction of customers. To ensure round-the-clock availability, on-call services are vital for prompt responses to emergencies and issues.
Maintenance Mode in Squadcast I Creating Maintenance Windows for Services | Squadcast
This video explains how Maintenance Mode enables you to reduce alert noise during the scheduled maintenance window and how alert notifications for false-positive incidents can be suppressed during Maintenance windows.
Four ways tech will evolve in 2023
Will artificial intelligence (AI) end up emphasizing the importance of human emotions? What’s next for company operating budgets? And is a reckoning coming for managed service providers (MSPs)? In a recent episode of our That’s great IT podcast, we invited an expert panel to discuss all of this and more. The panel consisted of three returning guests: They shared the top IT trends they’ve seen in their industries and how they expect those trends to play out in 2023.
The Fundamentals of Enterprise Incident Management
In the world of enterprise major incident management, integrating partial or full automation across each stage of the incident response and management lifecycle makes a big difference to the speed incidents are addressed and the data you have to understand them afterward. Gartner coined the term “Incident Response Automation” in its 2020 report Automate Incident Response to Enhance Incident Management.
Preventing Outages in 2023
The outages span the giants of the Internet and some of the biggest failures of IT resilience we were subject to – from AWS’s trifecta of outages in December 2021 to the October ‘21 outage that took down Facebook, Instagram, WhatsApp, and interrelated services. We also look at some more intermittent outages that you may have missed.
PagerDuty Mobile: Stay ahead of incidents, anywhere, anytime
Experience an all-in-one app for viewing, managing, and responding to critical incidents with PagerDuty Mobile. It gives you immediate access to incident details, service information, and recent change events. You can easily set up Slack channels and video conferences for streamlined incident response through incident workflows. So you can deliver faster time to resolution and focus more time on what matters the most.