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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

After action reports: post-incident investigations

Jun 7, 2023 By Justyn Roberts, Senior Solutions Consultant In PagerDuty

When something unexpected happens within the digital operations remit, software engineers put on their deerstalker hats and wax their fussy little moustaches-metaphorically. It's their time to play detective as they unravel the evidence and create the reports to explain the recent IT incident. But unlike with a hat-wearing Sherlock Holmes or a hirsute Hercule Poirot, cliff-hanger endings are not encouraged in software engineering.

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Understanding Kubernetes Logs and Using Them to Improve Cluster Resilience

Jun 6, 2023 By Ritika Bramhe In OnPage

In the complex world of Kubernetes, logs serve as the backbone of effective monitoring, debugging, and issue diagnosis. They provide indispensable insights into the behavior and performance of individual components within a Kubernetes cluster, such as containers, nodes, and services.

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Introducing powerful APIs and webhooks for Grafana Incident

Jun 5, 2023 By Mat Ryer In Grafana

Grafana Incident, Grafana’s powerful incident response tool, comes with a range of integrations out of the box, including Zoom and Google Meet spaces, GitHub and JIRA issues, and even a Google Doc template for post-incident review documents. However, every team has unique needs and workflows, and you may need to integrate with other systems not currently on our roadmap or even use your own in-house tools.

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Incident Management Highlights | Jira Service Management | Atlassian

Jun 5, 2023 By Atlassian In Atlassian

Jira Service Management brings all of the context and data you need to resolve an incident quickly and efficiently. Incident Management helps teams escalate, bring in the right responders, swarm, and ultimately minimize downtime.

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Atlassian

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Slack And MS Teams As A Device - xMatters Support

Jun 5, 2023 By xMatters In xMatters

With xMatters, you can easily connect Slack or Microsoft Teams to your instance in just a few short steps. Allowing you to use them as a user messaging device just like email, SMS, voice, and push.

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xMatters

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Unplanned, Episode 1: Damon Edwards Rages Against the Ticket Machine

Jun 5, 2023 By PagerDuty In PagerDuty

In this, the inaugural episode of “Unplanned”, Dormain Drewitz talks to Damon Edwards about the “capacity conundrum” where everyone is working so hard, but everything takes too long and costs too much. We talk about the “coordination overhead” costs of getting unplanned work done, how generative AI is both adding complexity and offers to accelerate automating as much as you can, and four steps to creating capacity.

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