The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
We recently introduced Catalog: the connected map of everything in your organization. In the process of building Catalog as a feature, we’ve also been building out the content of our own catalog. We'd flipped on the feature flag to give ourselves early access, and as we went along, we used this to test out the various features that Catalog powers.
As you may have already seen, we’ve recently released a Catalog feature at incident.io. While designing and building it, we took an approach that’s a tangible departure from a traditional service catalog. Here’s how we’re different, and why.
One of the most painful parts of incident response is contextualizing the problem and understanding how and where it fits within your organization. If responders are unable to answer basic questions such as: Then you waste valuable time talking to the wrong people or solving the wrong problems — ultimately extending impact and hurting your response. It’s a common issue that, up until now, didn’t have a clear solution or workaround.
Most organizations view their tech and network operations center and their budgets as simply the cost of running their internal and external IT services. However, through IT cost optimization, you can improve how your Ops center team responds to service issues and save valuable resources too. So, what specifically is IT cost optimization?
Managing over 1000 services and applications is daunting for any organization’s IT and Tech operations team. With a diverse mix of on-premises legacy systems and modern cloud stacks, the sheer volume of activity can overwhelm even the most skilled ITOps teams. The task is made more difficult by the fact that observability is fragmented. On average, organizations depend on 21 systems that produce metrics, logs, traces, and alerts for various services.
The 2020 pandemic has definitely changed the way teams operate across the globe. Many of you may have already experienced moving from 100% office work to 100% remote work, and now that it has been almost three years since the pandemic started many of us have resorted to hybrid models. We at Squadcast value the importance of efficient communication, reaching the right people during a crisis, and the freedom to resolve critical incidents from anywhere, anytime. Keeping that in mind, we have made major improvements to our mobile app to help you effectively partake in Incident Response activities anytime from across the globe.
